10 Replies Latest reply on Nov 7, 2017 12:36 PM by Preran

    I can not install Adobe XD

    Battoni Level 1

      Hi,

       

      All apps are available for download in Creative Cloud, I've even downloaded Illustrator and Photoshop, but Adobe XD is the only one I can not install that says it's incompatible with my system and the GPU drive is outdated.

      The beta worked perfectly.

      I've completely removed Creative Cloud and used the Adobe Creative Cloud Cleaner Tool and reinstalled Creative Cloud, but the problem still continues, I can not install Adobe XD.

       

       

      Adobe informs that the minimum requirements are:

      Windows 10 Anniversary Update (64-bit) - Version 1607 (build 10.0.14393) or later with the following minimum configuration:

      CPU: 2 GHz

      Memory: 4 GB

      2 GB of available hard-disk space for installation; additional free space required during installation

      Display: 1280 x 800

      Graphics: For Intel GPU, drivers newer than version 8.15.10.2702. To find this information, launch "dxdiag" from the Run menu and select the "Display" tab.

       

       

      My Settings:

      Windows 10 64-bit version 1709 (build 16299.19)

      CPU: 2.53 GHz

      Memory: 4GB

      Intel HD Graphics Core i5

      Direct X 12

      GPU Driver Version: 8.15.10.2900

       

       

      Anyone have an idea of the reason for this problem and how to solve it?

      Is it possible to download the beta yet?

       

       

      I thank the help of all you.

       

      Tiago