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Creative Cloud support (all Creative Cloud customer service issues)
I have been trying for 2 weeks to get in a chat with Adobe or on the phone, all to no avail ! I need to change plans which is not an option under 'manage account. This should be a very simple thing to create for customers. The only option I see is the purchase the one app I need. I am afraid to cancel and start over , as I fear more hurdles to climb over ! Very frustrating !!
Same thing here, The option just brings you back to the forums. I am not waiting another 2 weeks though, I will cancel and reorder. In my case I seen an email saying that I can look at my plan and change it to keep a certain price, so I did and accidentally downgrading to PhotoShop and Lightroom and didn't see that I was losing Premiere Pro. All I really use right now is Premiere so I tried to switch back with no option to do so.