3 Replies Latest reply on Nov 30, 2017 9:55 AM by Jeff Almasol

    Is anyone else getting an Internal Error Code when trying to import a background into Ch 2018?


      Hello, All. One of my backgrounds (created in Adobe Illustrator) now no longer works in Character Animator when I drag it into the Timeline. The screenshot below pops up when I attempt to do this.

      Screen Shot 2017-10-30 at 11.16.26 AM.png

      I tried to re-import the file, and I've tried renaming and saving the background file in Adobe Illustrator and then importing again, but still get the same results. I've tried importing different AI files, and they work, but can't get one in particular to import.


      I am on a Mac running Sierra version 10.12.6 and am running the latest versions of Adobe CC apps, in case this information helps get to the bottom of my query.