2 Replies Latest reply on Nov 2, 2017 7:16 AM by ankushr40215001

    Empty Start Screen

    MeroRandy

      When I start Muse the Start Screen appears as expected. But it is empty. Nothing appears under RECENTS or CC FILES. Nothing under the Learn tab either. As a final insult both the NEW and OPEN buttons are dead. (I can create new and open sites using the menus). I am logged in with my Adobe ID.

       

      I uninstalled and re-installed through the Creative Cloud app. Nothing changed. This is a life-or-death matter--just annoying. Start Screen works fine with other apps.

        • 1. Re: Empty Start Screen
          ankushr40215001 Level 7

          Hi MeroRandy,

           

          I have escalated this issue to our product team, as we see it surfacing from more and more users.

           

          Will update you shortly.

           

          Meanwhile please try clearing all your "recent files" from the file menu and then see if it works.

           

           

          Regards,

          Ankush

          • 2. Re: Empty Start Screen
            ankushr40215001 Level 7

            Hello,

             

            Many apologies for all the trouble.

            I have got this bug to be fixed in next release.

             

            This mainly happens if Muse is installed at non-default location (not in C:\Program Files).

             

            Please make sure that install location is set to "default" in your Creative Cloud app as per below instructions.

            Uninstall and reinstall Muse, let me know how it goes.

             

            Screenshot_1.png  Screenshot_2.png

             

            Regards,

            Ankush