2 Replies Latest reply on Nov 1, 2017 6:27 AM by daleleroy

    MP4 Files in Robohelp 15

    daleleroy Level 1

      I am using Robohelp 15 to create Webhelp. When I hyperlink to a MP4 file I have loaded directly into Robohlep it looks fine. When I hyperlink to the same MP4 file at a host site using an URL the MP4 file looks blurry. Any suggestions?

        • 1. Re: MP4 Files in Robohelp 15
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          To my knowledge, there isn't anything RoboHelp may do that would cause an issue.

           

          If you look at the video just using the browser without RoboHelp in the picture, does it look okay there?

           

          How exactly are you presenting the MP4?

           

          Cheers... Rick

          • 2. Re: MP4 Files in Robohelp 15
            daleleroy Level 1

            MP4 file looks good in browser outside Robohelp. Think the problem is with host site. I download the MP4 file to the host site and use the publish process there. I then place a hyperlink in a Robohelp topic that accesses a URL created by the host site. Think the problem is theirs. Just thought I'd check to see if anyone else has had the problem. Thanks!