3 Replies Latest reply on Nov 1, 2017 12:18 AM by Derek Cross

    Photoshop - incorrect dimensions?


      Hi there,


      I'm currently using:



      V. 10.11.6

      iMac (Retina 5K, 27-inch, Late 2015)


      Photoshop CC 2018 - 19.0 Release


      The issue I'm having is that whenever I try to open a new document for web, the dimensions I use appear to be smaller than they should be.

      Eg. 1000x1000px square looks like a 300x300px square.


      When I export the image to jpg or png. it saves at the right dimension size but all of the content is pixelated and I've never encountered this before in the past.

      If I try to save it as a PDF, the file becomes corrupt, but this problem doesn't happen when I work with print.


      Hopefully I've explained this clearly enough!


      Screen Shot 2017-11-01 at 9.04.34 AM.png

      Screen Shot 2017-11-01 at 9.04.40 AM.png

      Screen Shot 2017-11-01 at 9.07.20 AM.png


      Screen Shot 2017-11-01 at 9.06.50 AM.png


      This is a jpeg at 100% quality!

      The pixelation isn't obvious because the screenshot has been scaled down but trust me, it's happening!



      If anyone can help me, that'd be amazing because I feel like I've taken crazy pills!


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