1 Reply Latest reply on Nov 2, 2017 12:43 AM by Nanaky

    New Download of Digital Editions-Authroize error

    whitneycarie

      Hello,

      Just downloaded Digital Editions and it will not authorize for me. It keeps giving me an error:

      Code: E_Auth_Not_Ready
      I downloaded on Monday night and was getting the error. I hoped after verifying my account this would stop but it did not.

       

       

      Please help!

        • 1. Re: New Download of Digital Editions-Authroize error
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Press WINDOWS + R.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Remove the Adept Folder.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize..

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.