3 Replies Latest reply on Nov 4, 2017 10:37 PM by jbadallas

    Migration was not successful. Contacting you as requested!

    GusHL

      Dear Adobe - I am getting this generic message that is well documented.  It asks me to contact the support team.  It doesnt say how to do so - I guess this might be thr right place?

       

      What information do you need?

       

      regards,

      Gus

        • 1. Re: Migration was not successful. Contacting you as requested!
          GusHL Level 1

          Any help offered by Adobe (as suggested)?? thanks.

          • 2. Re: Migration was not successful. Contacting you as requested!
            99jon Adobe Community Professional & MVP

            Hi Gus, at what stage does the migration fail?

            Does the initial scan complete and does that indicate any problems which may need fixing or do you click migrate anyway?

            What computer and OS are you using and what is the size of your catalog+image files?

            Do you have sufficient internal disk space to enable copying of all files? This is the temporary storage needed until everything is in the cloud.

            • 3. Re: Migration was not successful. Contacting you as requested!
              jbadallas

              Hello.  I've had the same error twice now.  I try to migrate my Lightroom CC Classic catalog and after a day of it doing it's thing, I get the generic response that it failed and to contact Adobe.  It did seem to got through all of the steps correctly, but I couldn't monitor the computer the whole time as it was about 1.5 TB of data.  My catalog was optimized prior to trying to make the move.  I like the idea to have my photos available on all of my devices, but this has been frustrating.  I forgot to mention that I've tried it twice.  There may be an issue of sufficient disk space on my Mac, I have about 500 GB available, but I have Lightroom CC pointing to an external drive and my photos are also stored on an external drive.  That drive has 1.9 TB available.  Can anybody help?