10 Replies Latest reply on Dec 10, 2017 7:28 AM by gze93

    Lightroom CC on iPad stopped importing RAW

    philtep

      It’s my first time using the new version of Lightroom CC for iOS. It started out well. I importing 100s of RAW+JPGs through the lightening adapter, the proceeded to create an allbum in Lr, and add the photos to it. the first day, this worked well. I clicked to import from camera roll (it showed little raw icons on all pics) and all was fine. On the second day, I repeated the same process. Out of 89 images, 22 imported as raw, the others as jpg - even though all of them show the raw icon in the “import from camera roll” screen. I also verified on the camera that the images were indeed taken in RAW.

       

      No matter what I do, I cannot get Lw to import the rest of the images as RAW. I’ve tried deleting them from Lw and re-adding, deleting from iPad, and reimporting then re-adding, and Lw continues to only grab the jpeg versions.

       

      Worth noting the iPad had a backlog of 5+ GBs to upload to CC and about 6 GBs of free space.

       

      What should I do?

        • 1. Re: Lightroom CC on iPad stopped importing RAW
          greule Adobe Employee

          Did I get it right that you have taken the photos with your camera as RAW+Jpeg? - Guido

          • 2. Re: Lightroom CC on iPad stopped importing RAW
            philtep Level 1

            That’s correct. All pictures are raw+jpeg and the majority has imported correctly. I tried deleting the pics from iPad and re-importing it a few more times and Lw eventually imported another 60 or so in raw. Now I have about 15 left that it keeps wanting to import in jpeg only.

             

            it definitely seems like some type of bug. I tried selecting images from the camera roll in different orders and only a few at a time, moving them to different albums in Photos before importing, and it eventually (after some combination of the trials above), it decided to import more RAW images.

             

            This may not be totally true but it seems I had success when I was selecting only 6-8 images into Lw at a time. When I tried about 30, the first 15 or so loaded as RAW and the rest did not. If I try to manually import those again, it doesn’t import them as RAW. I’ll prkbably have to move them around as I did earlier to get it to work.

            • 3. Re: Lightroom CC on iPad stopped importing RAW
              philtep Level 1

              4BF2C491-4729-49D6-925B-D7180A1324F7.png

              This shows the import screen in Lr. Note the selected pics have the RAW icon.

              Also note that these selected pics are in the middle of a bunch of previously imported pics. This is because I originally imported all. All but the ones selected properly imported the RAW files, so I deleted the ones that didn’t import RAW from Lr to try again and do these screenshots.

              8E9270D0-3CA6-4F61-8BF2-70ABDD542506.png

              Ponce I clicked import, you’ll see the images show up in the Lr album but lack the RAW icon. its not just the missing icon..if I look at metadata it shows as JPG

              • 4. Re: Lightroom CC on iPad stopped importing RAW
                greule Adobe Employee

                When you open up the to right 3-dot menu and filter for "Photos" only do you get the "RAWs" listed and when you then try to import do you get the correct result? We have one known issue when you shoot RAWs with sidecar jpegs which we are investigating.

                 

                Hope this helps

                Guido

                • 5. Re: Lightroom CC on iPad stopped importing RAW
                  philtep Level 1

                  I did the following:

                   

                  on the “import from camera roll” screen, clicked the three dots. Selected just RAWs, nothing showed up (Even though the album was full of RAWs). Then I selected just Photos and all photos showed up, and were marked with RAW icons. I selected one and imported it. As before, it imported the jpg only

                  • 6. Re: Lightroom CC on iPad stopped importing RAW
                    davidwagoner

                    I am having the same problem. Lightroom is not importing RAW files consistently. I have been able to delete the JPEGs and import the photos again and the RAW files were imported correctly, however, this is not consistent and other times the RAW files were not imported.

                     

                    I have cleared the iPad memory and restarted without success.

                     

                    Also, importing TIFF files seems to work consistently.

                    • 7. Re: Lightroom CC on iPad stopped importing RAW
                      davidwagoner Level 1

                      Additional info:

                       

                      The problem does appear to be with the RAW+JPEG file format. I just shot a RAW only image, imported it into Photos and it imported as a RAW file in Lightroom.

                       

                      Also the RAW selector is not showing the RAW+JPEG files as RAW. I reimported an image from Photos that was imported previously but deleted from Lightroom. It did not show up as a RAW file in the selector but did import as a RAW file.

                      • 8. Re: Lightroom CC on iPad stopped importing RAW
                        davidwagoner Level 1

                        This problem may be related to Photos needing to be in sync with iCloud before Lightroom will import the RAW file.

                         

                        My photos were not being imported as RAW files until the photos were uploaded to iCloud. Now importing the photos into Lightroom imports the RAW files. Nothing else has changed except that the photos are all uploaded to iCloud.

                        • 9. Re: Lightroom CC on iPad stopped importing RAW
                          davidwagoner Level 1

                          I upgraded from iOS 11.1 to 11.1.1 and now Lightroom is showing the RAW + JPEGs as RAW files in the import selector.

                          • 10. Re: Lightroom CC on iPad stopped importing RAW
                            gze93

                            I have the same problem...