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For whatever reason, I am no longer able to convert PDFs, and now it only says "conversion failure" and "an error has occured which has stopped the processing of the pdf".
I have an active account that I am logged into, and I was exporting PDFs last night with no trouble. It's not due to a broken file, as I tried again on files I've already converted and they didn't work either.
What do I do?
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Hi Tiffanyd,
Sorry for the inconvenience caused.
I just checked your account and I see your subscription to Adobe PDFPack is active. There is no issue with the subscription status.
You may try the suggestions suggested here: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... Or you may try exporting the file via browser:
Let us know if that works. If you still getting any issue let us know the exact problem or error if there is any.
-Tariq Dar
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Hi Tariq,
Thanks for getting back to me.
I had previously been to the links provided and unfortunately none were the
solution. What seemed to work was an old fashioned reboot. In the future if
I have a Time sensitive issue, is there a way I can talk to a human right
then?
Thanks again