1 Reply Latest reply on Jan 9, 2018 5:41 PM by meenakshin83966505

    Acrobat Freezing Up

    JCHorner Level 1

      I have a Windows 10 machine  - 16 GB RAM and an i7

       

      User will have a PDF up in the left monitor and using any one of 3 or 4 other programs in the right monitor.  She is using the PDF as a reference.  At some point the PDF will lock up and she will have to force close Acrobat.

       

      She gets no warnings and, therefore, has no idea if it happen 5 minutes ago or when she went to click on it.  It's mostly annoying, but it does prevent her from, say scrolling down and finding more info.

       

      I have info from an error in the application log:

       

      -

      Provider

       

      [ Name]

      Application Error

       

      -

      EventID

      1000

       

      [ Qualifiers]

      0

       

      Level

      2

       

      Task

      100

       

      Keywords

      0x80000000000000

       

      -

      TimeCreated

       

      [ SystemTime]

      2017-10-20T18:16:13.510024400Z

       

      EventRecordID

      22297

       

      Channel

      Application

       

      Computer

      1. AdamOszeski.csblaw.local

       

      Security

       

      -

      EventData

       

      1. Acrobat.exe

       

      1. 17.12.20098.44270

       

      599eb8a8

       

      unknown

       

      1. 0.0.0.0

       

      00000000

       

      c0000005

       

      00000273

       

      21ac

       

      01d349cf74968da3

       

      C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

       

      unknown

       

      cffc3988-256b-4e42-9cc8-bfd64585cacd

       

       

       

      IMG_1839.jpg