3 Replies Latest reply on Nov 4, 2017 12:47 PM by kglad

    Premiere and all Creative Cloud Apps Won't Open

    karank92743078

      Hi,

       

      None of my creative cloud apps are opening. The starting animation for Premiere isn't opening at all. The animation for After Effects and Photoshop starts but freezes before it all loads.

       

      When I open Creative Cloud it says that "Creative Cloud seems to be taking longer than usual to initialize. To fix this, relaunch Creative Cloud by clicking here, or restart your computer and try again." Nothing happns when I click 'here' and I've restarted my computer several times to no avail.

       

      I'm not sure what the issue is, as I opened both Premiere and After Effects 30 hours ago with no problem.

       

      Any help is appreciated! Thank you so much!