8 Replies Latest reply on Nov 12, 2017 1:47 PM by hejtmy

    Photoshop Hangs After Upgrade to Ps CC 2018

    annonshp Level 1

      I am seeking help with Photoshop CC 2018 hanging on Win 10. All was fine until I upgraded to this version recently. I use Lightroom Classic CC, but have Lightroom CC installed. 

       

      I have tried the following without success:

      - Uninstalling & reinstalling Ps CC 2018

      - Resetting preferences & unchecking GPU performance option

      - Uninstalling Ps CC 2018 & reinstalling Ps CC 2017

      - Uninstalling every Ps and Lr plug in

      - Uninstalling all Adobe products except Lr Classic CC, Ps CC 2017, Creative Cloud

      - Many other suggestions from the Adobe Community Forums

       

      Thanks,

      Steve

        • 1. Re: Photoshop Hangs After Upgrade to Ps CC 2018
          chrisf97996006

          Here is my crash file.  I have the same issue.  I cannot get older versions of photoshop to work either.  All hardware/software is up to date.

           

          <?xml version="1.0"?>

          <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

          <crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

          <time year="2017" month="11" day="5" hour="21" minute="19" second="23"/>

          <user guid="37fa88bc-a04d-4e0f-9c87-8967fba2535f"/>

          <system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="24481" machine="Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz"/>

          <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF8343A6570">

          <backtrace crashedThread="0">

          <thread index="0">

          <stackStatement index="0" address="0x00007FF8343A6570" symbolname="EntryFM"/>

          <stackStatement index="1" address="0x00007FF887D99FF7" symbolname="seh_filter_exe"/>

          <stackStatement index="2" address="0x00007FF6CCDBA2B8" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive, dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

          <stackStatement index="3" address="0x00007FF87981C150" symbolname="_C_specific_handler"/>

          <stackStatement index="4" address="0x00007FF88AA24C3D" symbolname="_chkstk"/>

          <stackStatement index="5" address="0x00007FF88A99D1B8" symbolname="RtlWalkFrameChain"/>

          <stackStatement index="6" address="0x00007FF88AA23B6E" symbolname="KiUserExceptionDispatcher"/>

          <stackStatement index="7" address="0x00007FF8593996DB" symbolname="DisableSubmitThread"/>

          <stackStatement index="8" address="0x00007FF859391FE2" symbolname="DisableSubmitThread"/>

          <stackStatement index="9" address="0x00007FF85939067C" symbolname="XopGetRealDeviceId"/>

          <stackStatement index="10" address="0x00007FF85938A240" symbolname="SetThunkProxyBypassMode"/>

          <stackStatement index="11" address="0x00000000565526C4" symbolname="DrvPresentBuffers"/>

          <stackStatement index="12" address="0x00000000565329BE" symbolname="DrvPresentBuffers"/>

          <stackStatement index="13" address="0x0000000057370AC2" symbolname="DrvPresentBuffers"/>

          <stackStatement index="14" address="0x0000000057327A4A" symbolname="DrvPresentBuffers"/>

          <stackStatement index="15" address="0x00000000566311FB" symbolname="DrvPresentBuffers"/>

          <stackStatement index="16" address="0x00000000571C33A5" symbolname="DrvPresentBuffers"/>

          <stackStatement index="17" address="0x00000000571C3572" symbolname="DrvPresentBuffers"/>

          <stackStatement index="18" address="0x00000000571C2D49" symbolname="DrvPresentBuffers"/>

          <stackStatement index="19" address="0x00000000564F325F" symbolname="getEGLInterface"/>

          <stackStatement index="20" address="0x00000000564F4ED7" symbolname="DrvDescribePixelFormat"/>

          <stackStatement index="21" address="0x00007FF86DD6A9EA" symbolname="DrvDescribePixelFormat"/>

          <stackStatement index="22" address="0x00007FF876D0A686" symbolname="wglDescribePixelFormat"/>

          <stackStatement index="23" address="0x00007FF876D09A55" symbolname="wglChoosePixelFormat"/>

          <stackStatement index="24" address="0x00007FF886FD3719" symbolname="ChoosePixelFormat"/>

          <stackStatement index="25" address="0x00007FF83AA29851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>

          <stackStatement index="26" address="0x00007FF83AA2A172" symbolname="AIF::OGL::Context::setupRenderingContext"/>

          <stackStatement index="27" address="0x00007FF83AA2A7E2" symbolname="AIF::OGL::Context::initialize"/>

          <stackStatement index="28" address="0x00007FF83AA2649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>

          <stackStatement index="29" address="0x00007FF6CA730A47" symbolname="unknown"/>

          <stackStatement index="30" address="0x00007FF6CA731627" symbolname="unknown"/>

          <stackStatement index="31" address="0x00007FF6CA71E137" symbolname="unknown"/>

          <stackStatement index="32" address="0x00007FF6CC4BDB25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="33" address="0x00007FF6CC0FCD03" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="34" address="0x00007FF6CC0FD1DA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="35" address="0x00007FF6CBBFE81A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="36" address="0x00007FF6CBBFE7D2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="37" address="0x00007FF6CBBE06F6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="38" address="0x00007FF6CBBECD19" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="39" address="0x00007FF6CBB43A27" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="40" address="0x00007FF6CC3EB526" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="41" address="0x00007FF6CC3E60DE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="42" address="0x00007FF6CC4ACEFE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="43" address="0x00007FF6CBB45899" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="44" address="0x00007FF6CAE13BF2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="45" address="0x00007FF6CC48C8B8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

          <stackStatement index="46" address="0x00007FF6CCB3A237" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive, dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

          <stackStatement index="47" address="0x00007FF88A5E1FE4" symbolname="BaseThreadInitThunk"/>

          <stackStatement index="48" address="0x00007FF88A9EEF91" symbolname="RtlUserThreadStart"/>

          </thread>

          </backtrace>

          <registerSet>

          <register name="RAX" value="0x00007FF8343A6570"/>

          <register name="RBX" value="0x0000000000000000"/>

          <register name="RCX" value="0x000000000000000B"/>

          <register name="RDX" value="0x000001E4C1DC01F0"/>

          <register name="RSI" value="0x0000000000000000"/>

          <register name="RDI" value="0x000001E4BBEE2070"/>

          <register name="RSP" value="0x000000D7490FA528"/>

          <register name="RBP" value="0x000000D7490FA5C0"/>

          <register name="RIP" value="0x00007FF8343A6570"/>

          <register name="EFL" value="0x0000000000010246"/>

          <register name="LastExceptionToRip" value="0x0000000000000000"/>

          <register name="LastExceptionFromRip" value="0x0000000000000000"/>

          </registerSet>

           

          <binaryImageSet>

          <binaryImage start="0x00007FF6C3000000" end="0x00007FF6CFBFF000" path="adobe\Photoshop.exe"/>

          <binaryImage start="0x00007FF88A980000" end="0x00007FF88AB60000" path="ntdll.dll"/>

          <binaryImage start="0x00007FF88A5D0000" end="0x00007FF88A67E000" path="kernel32.dll"/>

          <binaryImage start="0x00007FF887260000" end="0x00007FF8874C6000" path="KERNELBASE.dll"/>

          <binaryImage start="0x00007FF885190000" end="0x00007FF885217000" path="apphelp.dll"/>

          <binaryImage start="0x00007FF86C520000" end="0x00007FF86C577000" path="AcGenral.dll"/>

          <binaryImage start="0x00007FF888750000" end="0x00007FF8887ED000" path="msvcrt.dll"/>

          <binaryImage start="0x00007FF88A570000" end="0x00007FF88A5CB000" path="sechost.dll"/>

          <binaryImage start="0x00007FF88A680000" end="0x00007FF88A79F000" path="rpcrt4.dll"/>

          <binaryImage start="0x00007FF88A8F0000" end="0x00007FF88A941000" path="shlwapi.dll"/>

          <binaryImage start="0x00007FF88A110000" end="0x00007FF88A418000" path="combase.dll"/>

          <binaryImage start="0x00007FF887D30000" end="0x00007FF887E26000" path="ucrtbase.dll"/>

          <binaryImage start="0x00007FF8870F0000" end="0x00007FF887162000" path="bcryptPrimitives.dll"/>

          <binaryImage start="0x00007FF888290000" end="0x00007FF8882B8000" path="gdi32.dll"/>

          <binaryImage start="0x00007FF886F50000" end="0x00007FF8870E4000" path="gdi32full.dll"/>

          <binaryImage start="0x00007FF8871C0000" end="0x00007FF88725B000" path="msvcp_win.dll"/>

          <binaryImage start="0x00007FF888420000" end="0x00007FF8885AE000" path="user32.dll"/>

          <binaryImage start="0x00007FF887E30000" end="0x00007FF887E50000" path="win32u.dll"/>

          <binaryImage start="0x00007FF88A7A0000" end="0x00007FF88A8E9000" path="ole32.dll"/>

          <binaryImage start="0x00007FF8887F0000" end="0x00007FF889C27000" path="shell32.dll"/>

          <binaryImage start="0x00007FF887170000" end="0x00007FF8871BA000" path="cfgmgr32.dll"/>

          <binaryImage start="0x00007FF887E60000" end="0x00007FF887F06000" path="SHCore.dll"/>

          <binaryImage start="0x00007FF887580000" end="0x00007FF887CC7000" path="windows.storage.dll"/>

          <binaryImage start="0x00007FF88A450000" end="0x00007FF88A4F1000" path="advapi32.dll"/>

          <binaryImage start="0x00007FF886D20000" end="0x00007FF886D31000" path="kernel.appcore.dll"/>

          <binaryImage start="0x00007FF886CD0000" end="0x00007FF886D1C000" path="powrprof.dll"/>

          <binaryImage start="0x00007FF886D40000" end="0x00007FF886D5B000" path="profapi.dll"/>

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          <binaryImage start="0x00007FF875890000" end="0x00007FF875899000" path="wsock32.dll"/>

          <binaryImage start="0x0000000180000000" end="0x0000000180027000" path="adobe\PSDX.8bi"/>

          <binaryImage start="0x000000004FAD0000" end="0x00000000540FA000" path="adobe\Camera Raw.8bi"/>

          <binaryImage start="0x00007FF8658F0000" end="0x00007FF865921000" path="adobe\Bib.dll"/>

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          <binaryImage start="0x00007FF880D20000" end="0x00007FF881314000" path="OneCoreUAPCommonProxyStub.dll"/>

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          <binaryImage start="0x00007FF83A970000" end="0x00007FF83AB3C000" path="adobe\aif.dll"/>

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          <binaryImage start="0x00007FF85BEF0000" end="0x00007FF85BFB7000" path="Windows.Storage.Search.dll"/>

          <binaryImage start="0x00007FF85FA50000" end="0x00007FF85FA94000" path="edputil.dll"/>

          <binaryImage start="0x00007FF86DD60000" end="0x00007FF86DD89000" path="atig6pxx.dll"/>

          <binaryImage start="0x00000000563B0000" end="0x0000000058420000" path="atio6axx.dll"/>

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          <binaryImage start="0x00007FF855140000" end="0x00007FF8552BD000" path="atiadlxx.dll"/>

          </binaryImageSet>

          <dumpType>

          Mini

          </dumpType>

          </crash>

           

          </crashreport>

          • 2. Re: Photoshop Hangs After Upgrade to Ps CC 2018
            ngsy23

            I have the same problem too on Mac. In fact, some of the tools don't even function. Adobe, please fix this problem soon. It's supposed to be an upgrade not a downgrade.

            • 3. Re: Photoshop Hangs After Upgrade to Ps CC 2018
              glenn11171970

              Same issue, though brand new machine and clean install.

               

              <?xml version="1.0"?>

              <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

              <crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

              <time year="2017" month="11" day="10" hour="16" minute="51" second="24"/>

              <user guid="8c02bc9b-addd-49d8-9617-99460eed7c9c"/>

              <system platform="Windows 10 Enterprise" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32703" machine="Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz"/>

              <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFC05AF6570">

              <backtrace crashedThread="0">

              <thread index="0">

              <stackStatement index="0" address="0x00007FFC05AF6570" symbolname="EntryFM"/>

              <stackStatement index="1" address="0x00007FFC525D9FF7" symbolname="seh_filter_exe"/>

              <stackStatement index="2" address="0x00007FF76C6FA2B8" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive, dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

              <stackStatement index="3" address="0x00007FFC3309C590" symbolname="_C_specific_handler"/>

              <stackStatement index="4" address="0x00007FFC56044C3D" symbolname="_chkstk"/>

              <stackStatement index="5" address="0x00007FFC55FBD1B8" symbolname="RtlWalkFrameChain"/>

              <stackStatement index="6" address="0x00007FFC56043B6E" symbolname="KiUserExceptionDispatcher"/>

              </thread>

              </backtrace>

              <registerSet>

              <register name="RAX" value="0x00007FFC05AF6570"/>

              <register name="RBX" value="0x00000000000000C1"/>

              <register name="RCX" value="0x000000000000000B"/>

              <register name="RDX" value="0x000001DA7C963C50"/>

              <register name="RSI" value="0x0000000000000000"/>

              <register name="RDI" value="0x000001DA76C64BE0"/>

              <register name="RSP" value="0x00000039405226A8"/>

              <register name="RBP" value="0x0000003940522740"/>

              <register name="RIP" value="0x00007FFC05AF6570"/>

              <register name="EFL" value="0x0000000000010246"/>

              <register name="LastExceptionToRip" value="0x0000000000000000"/>

              <register name="LastExceptionFromRip" value="0x0000000000000000"/>

              </registerSet>

               

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              <binaryImage start="0x00007FFC4D1A0000" end="0x00007FFC4D351000" path="propsys.dll"/>

              <binaryImage start="0x00007FFC4A8C0000" end="0x00007FFC4A8DD000" path="adobe\FastCore.8bx"/>

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              <binaryImage start="0x00007FFC1C520000" end="0x00007FFC1C5C9000" path="adobe\MultiProcessor Support.8bx"/>

              <binaryImage start="0x00007FFC2F890000" end="0x00007FFC2F8C8000" path="adobe\Plugin.dll"/>

              <binaryImage start="0x00007FFC05F80000" end="0x00007FFC065F3000" path="adobe\HalideBottlenecks.8bx"/>

              <binaryImage start="0x00007FFC056D0000" end="0x00007FFC05F79000" path="adobe\Dicom.8bi"/>

              <binaryImage start="0x00007FFC46320000" end="0x00007FFC46337000" path="netapi32.dll"/>

              <binaryImage start="0x00007FFC50390000" end="0x00007FFC50399000" path="wsock32.dll"/>

              <binaryImage start="0x0000000180000000" end="0x0000000180027000" path="adobe\PSDX.8bi"/>

              <binaryImage start="0x000000004FAD0000" end="0x00000000540FA000" path="adobe\Camera Raw.8bi"/>

              <binaryImage start="0x00007FFC47FA0000" end="0x00007FFC47FAF000" path="wbemprox.dll"/>

              <binaryImage start="0x00007FFC47F10000" end="0x00007FFC47F91000" path="wbemcomn.dll"/>

              <binaryImage start="0x00007FFC477C0000" end="0x00007FFC477D4000" path="wbemsvc.dll"/>

              <binaryImage start="0x00007FFC2F410000" end="0x00007FFC2F441000" path="adobe\Bib.dll"/>

              <binaryImage start="0x00007FFC2D020000" end="0x00007FFC2D055000" path="adobe\BIBUtils.dll"/>

              <binaryImage start="0x00007FFC47860000" end="0x00007FFC47950000" path="fastprox.dll"/>

              <binaryImage start="0x00007FFC2B720000" end="0x00007FFC2B799000" path="adobe\AdobeSVGAGM.dll"/>

              <binaryImage start="0x000000005D940000" end="0x000000005DD46000" path="adobe\SVGRE.dll"/>

              <binaryImage start="0x00007FFC12C10000" end="0x00007FFC12D93000" path="adobe\ACE.dll"/>

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              <binaryImage start="0x00007FFC42C20000" end="0x00007FFC42C61000" path="icm32.dll"/>

              <binaryImage start="0x00007FFC04B40000" end="0x00007FFC04DC4000" path="adobe\LogSession.dll"/>

              <binaryImage start="0x00007FFC3C870000" end="0x00007FFC3CA76000" path="uiautomationcore.dll"/>

              <binaryImage start="0x00007FFC52120000" end="0x00007FFC521BA000" path="sxs.dll"/>

              <binaryImage start="0x00007FFC42EF0000" end="0x00007FFC42F5E000" path="oleacc.dll"/>

              <binaryImage start="0x00007FFC135D0000" end="0x00007FFC1368E000" path="adobe\updaternotifications.dll"/>

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              <binaryImage start="0x00007FFC4C920000" end="0x00007FFC4C937000" path="wkscli.dll"/>

              <binaryImage start="0x00007FFC4D950000" end="0x00007FFC4DA14000" path="taskschd.dll"/>

              <binaryImage start="0x00007FFC041C0000" end="0x00007FFC04955000" path="adobe\ScriptingSupport.8li"/>

              <binaryImage start="0x00007FFC04030000" end="0x00007FFC041B9000" path="adobe\Spaces.8li"/>

              <binaryImage start="0x00007FFBFE120000" end="0x00007FFC04028000" path="adobe\libcef.dll"/>

              <binaryImage start="0x00007FFC555A0000" end="0x00007FFC555A8000" path="psapi.dll"/>

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              <binaryImage start="0x00007FFC133A0000" end="0x00007FFC13433000" path="adobe\chrome_elf.dll"/>

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              <binaryImage start="0x00007FFC51DB0000" end="0x00007FFC51DE6000" path="ntasn1.dll"/>

              <binaryImage start="0x00007FFC4C500000" end="0x00007FFC4C518000" path="samcli.dll"/>

              <binaryImage start="0x00007FFC51470000" end="0x00007FFC514C5000" path="winsta.dll"/>

              <binaryImage start="0x00007FFC520D0000" end="0x00007FFC520F7000" path="devobj.dll"/>

              <binaryImage start="0x00007FFC26B60000" end="0x00007FFC26BB2000" path="adobe\WinRTSupport.dll"/>

              <binaryImage start="0x00007FFC2F450000" end="0x00007FFC2F48B000" path="rometadata.dll"/>

              <binaryImage start="0x00007FFC495C0000" end="0x00007FFC49BB4000" path="OneCoreUAPCommonProxyStub.dll"/>

              <binaryImage start="0x00007FFC3E420000" end="0x00007FFC3E4C9000" path="StructuredQuery.dll"/>

              <binaryImage start="0x00007FFC46910000" end="0x00007FFC46A33000" path="Windows.StateRepositoryPS.dll"/>

              <binaryImage start="0x00007FFC33CD0000" end="0x00007FFC33D97000" path="Windows.Storage.Search.dll"/>

              <binaryImage start="0x00007FFC4E050000" end="0x00007FFC4E068000" path="nlaapi.dll"/>

              <binaryImage start="0x00007FFC4F210000" end="0x00007FFC4F226000" path="dhcpcsvc6.DLL"/>

              <binaryImage start="0x00007FFC433E0000" end="0x00007FFC43502000" path="AudioSes.dll"/>

              <binaryImage start="0x00007FFC47410000" end="0x00007FFC4747F000" path="MMDevAPI.dll"/>

              <binaryImage start="0x00007FFC4CF80000" end="0x00007FFC4CF8A000" path="avrt.dll"/>

              <binaryImage start="0x00007FFC4AA10000" end="0x00007FFC4AA78000" path="wlanapi.dll"/>

              <binaryImage start="0x00007FFC4CDE0000" end="0x00007FFC4CE61000" path="twinapi.dll"/>

              <binaryImage start="0x00007FFC3EAB0000" end="0x00007FFC3EACF000" path="atig6pxx.dll"/>

              <binaryImage start="0x0000000059690000" end="0x000000005B6A0000" path="atio6axx.dll"/>

              <binaryImage start="0x00007FFC29E40000" end="0x00007FFC29E73000" path="atig6txx.dll"/>

              </binaryImageSet>

              <dumpType>

              Mini

              </dumpType>

              </crash>

               

              </crashreport>

              • 4. Re: Photoshop Hangs After Upgrade to Ps CC 2018
                annonshp Level 1

                Win or Mac?

                 

                I was just checking the ticket one last timr before starting to rebuild my Win box.

                 

                Steve

                 

                m2

                • 5. Re: Photoshop Hangs After Upgrade to Ps CC 2018
                  glenn11171970 Level 1

                  Win – However after reading some forums, I renamed the “spaces” folder, and then Photoshop (cc2018/19) opened without issue.  I changed the preferences in the app so that the workspace opens directly.   Just a work-around, but I’m functional.

                   

                  So hopefully that helps with the bug.  Thank you.

                   

                  Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

                  • 6. Re: Photoshop Hangs After Upgrade to Ps CC 2018
                    annonshp Level 1

                    Thanks for the tip and response. It did not solve my problem, but I appreciate your help.

                    Steve

                    • 7. Re: Photoshop Hangs After Upgrade to Ps CC 2018
                      hejtmy Level 1

                      Same problem and EXCEPTION_ACCESS_VIOLATION here. Don't know how to solve this.

                      • 8. Re: Photoshop Hangs After Upgrade to Ps CC 2018
                        hejtmy Level 1

                        I figured that what Is similar are these last two failed attempts to load specific .dll.

                         

                        <binaryImage start="0x00007FF859380000" end="0x00007FF8593BD000" path="atig6txx.dll"/>

                        <binaryImage start="0x00007FF855140000" end="0x00007FF8552BD000" path="atiadlxx.dll"/>

                         

                        So a bit of googling shows that it is a problem with two monitors. After disabling the second monitor, the photoshop starts normally. Hopefully this is fixed soon

                         

                        Photoshop CC 2017.1.1 Loading/Open Bug issue with AMD/IntelHD Multiscreen | Photoshop Family Customer Community