1 Reply Latest reply on Nov 6, 2017 5:36 AM by Akki_24

    suddenly turn off

    yuet shing dickc25619296

      In this few month when a try to open some pdf in document cloud, it suddenly turn off.

        • 1. Re: suddenly turn off
          Akki_24 Adobe Employee

          Hi Yuetshingdickc,


          As per the information shared above, what does it means by turn off? Are you referring to the application or the website, through which you are accessing the "Document Cloud"?


          Try accessing the files online via- https://documents.adobe.com/

          Or if you are accessing it through the Adobe Acrobat DC then you may check under preferences settings whether its enabled or not?

          Acrobat >Edit>Preferences>General> "Show online storage when opening files"


          Hope this helps.




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