4 Replies Latest reply on Nov 6, 2017 10:23 AM by bethanys28027455

    Could not complete the camera raw filter command because the file-format module cannot parse the file

    bethanys28027455 Level 1

      I've been doing a large product shoot for a nail company and 200 images have been edited perfectly fine so far. I took them on my phone as they are only needed for thumbnails and sent them all to my mac through iMessage.

       

      I opened the JPEG and duplicate the layer to edit in camera raw and all of a sudden it's come up with this error box saying "Could not complete the Camera Raw Filter command because the file-format module cannot parse the file".

       

      Does angone know how to fix this issue please? I've tried phoning Photoshop but I codnt get through to them after 30 mins on the phone. All the files are JPEG and I've tried the basic troubleshooting like closing photosbop and restarting it etc.

       

      Thank you