9 Replies Latest reply on Nov 15, 2017 2:15 PM by kiekhaefers

    Missing data required to run Elements

    kiekhaefers

      I recently had major hardware problems on a pc with Elements 4.0 installed.  The solution required using a reconditions pc with my hard drives.  The pc seems to work OK, but when I try to run Elements, I get the error message:  "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid.  The application cannot continue and must now exit.".  Can I just uninstall Elements and reload?  Will this affect the picture files?  The pc with Elements installed is not online, although I don't know if that matters.