2 Replies Latest reply on Nov 13, 2017 10:50 AM by KanikaS

    After Effects not registered on account after update.

    alexc89611702

      Hi there,

       

      I updated my After Effects for an upcoming project, Now suddenly I only have the trial available?

      I have a full Creative suit account, and have access to all the other apps as I usually do. Just for some reason, I don't "own" After effects anymore.

       

      I have restarted, logged out and logged in.... Updated the other apps to see if they do the same thing... no change to after Effects at all.

       

      And I couldn't get into a chat or contact Adobe more directly.

      Please help as soon as possible I have a massive project that I should have started yesterday.