12 Replies Latest reply on Jun 3, 2018 3:47 PM by bobbib1106

    Photoshop preference panel failed to open.

    hearstz2113667 Level 1

      If i try to enter preference panel, by any way, then will give me a message box

      "An integer between 96 and 8 is required. Closest value inserted."


      And it will show me General panel instead, and if I try to enter performance panel, will get the same error.

      I've got 16GB memory installed, and I got 8.7GB of free memory available. Only 2MB is IMPOSSIBLE.


      So will adobe fix the logic of how to fetch available memory? I think problem will be fixed by that way.

      I googled for the solution and someone told me this problem happens after updating to FCU, I don't know if it's right.

      https://www.reddit.com/r/photoshop/comments/7a569y/photoshop_issue_invalid_numeric_entry_a n_integer/

      ANY SOLUTION IS WELCOMED! Thanks in advance.



      Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64
      Number of Launches: 8
      Operating System: Windows 10 64-bit
      Version: 10 or greater 10.0.16299.15
      System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
      Physical processor count: 4
      Logical processor count: 8
      Processor speed: 3592 MHz
      Built-in memory: 16306 MB
      Free memory: 2 MB
      Memory available to Photoshop: 8 MB
      Memory used by Photoshop: 100 %
      Surface Dial: Enabled.
      Alias Layers: Disabled.
      Modifier Palette: Enabled.
      Highbeam: Enabled.
      Image tile size: 128K
      Image cache levels: 4
      Font Preview: Medium
      TextComposer: East Asian
      Display: 1
      Display Bounds: top=0, left=0, bottom=1080, right=1920
      Display: 2
      Display Bounds: top=0, left=1920, bottom=1080, right=3840
      Display: 3
      Display Bounds: top=0, left=-1920, bottom=1200, right=0
      Display: 4
      Display Bounds: top=1088, left=0, bottom=2168, right=1920
      OpenGL Drawing: Enabled.
      OpenGL Allow Old GPUs: Not Detected.
      OpenGL Drawing Mode: Advanced
      OpenGL Allow Normal Mode: True.
      OpenGL Allow Advanced Mode: True.