1 Reply Latest reply on Nov 7, 2017 3:26 AM by Beverley Gray

    Billed for Adobe stock

    jacomot

      I just knew this was going to happen.

       

      Was convinced to take Adobe Stock trial, I cancelled it on 20 Oct, but was billed today. The person on the other side said they billed me yesterday 6 Nov and 'I cancelled on the 7th". How convenient.

       

      Doesn't matter what i say, the operator says that I only cancelled it after the billing. This is absolute rubbish. Now it is my word against theirs. I hope to get my money as credit, but I must first wait and see. This is just not ethical Adobe.

        • 1. Re: Billed for Adobe stock
          Beverley Gray Adobe Employee

          Hi jacomot

           

          Do you recall if you cancelled the subscription from your account or did you contact support?  Unfortunately there is no record of the cancellation request in our system.

           

          Thank you for contacting our support team who are handling your request and will arrange for the charge to be refunded.

           

          Kind regards

           

          Bev

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