1 Reply Latest reply on Nov 9, 2017 3:39 AM by Akki_24

    Unable to open Acrobat on Mac

    cailigho96772136

      My colleague has been struggling to open Acrobat. We've tried un-installing and re-installing the software but this hasn't helped. The application opens in her task bar and she is able to access the application preferences fine, but the actual pdf window doesn't appear.

       

      Strangely, she's able to use the free trial version with no issues but obviously this is a very short-term solution. Has anyone else experience this issue before?

        • 1. Re: Unable to open Acrobat on Mac
          Akki_24 Adobe Employee

          Hi Cailigho,

           

          As per the explanation given above, what I understand is when user is opening the Acrobat its icon appear in the dock but and also the menu bar at the top. But the actual screen which shows the pdf document, that doesn't appear?

           

          If this is the case, then you may follow the troubleshooting steps suggested below-

          1- As its Mac go to Go>Utilities>Activity Monitor>Quit all the Acrobat processes running at the background.

          2- Reboot your computer and check again.

           

          Still doesn't work

          Check the application's update. Acrobat>Help>Check for update

          Else, reset the Acrobat's preferences following the steps suggested below-

          How to reset Acrobat Preference settings to default.

           

          Let us know if none of the solution work for you.

           

          Regards,

          Akanchha

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