Scanner cancels scan after scanning

[heatherorosedale]

I have restarted both the scanner and computer, but it is still happening.  I have Adobe X and when I click the SCAN button, it does as instructed, but as soon as it is finished, it pops up scanning cancelled.

[AnandSri]

Hello Heatherorosedale,

As per the description above, the Scanner cancels scan after scanning a PDF file, Is that correct?

You may refer and try the troubleshooting steps from the following KB docs Troubleshooting tips for scanner issues when using Acrobat  Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

https://acrobatusers.com/forum/general-acrobat-topics/acrobat-x-pro-scanner-issues/

You may check for the latest driver of Scanner. Check for any pending updates of Acrobat 10 from Help>Check for updates.

Note: The Acrobat 10 is an End of Life and support Product, and the support of the product is limited. For more information refer to End of support for Acrobat X and Reader X Link: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[Lovekesh Garg]

Please use the trial version of Acrobat DC and see if this issue you are facing is resolved there.

Download Adobe Acrobat free trial | Acrobat Pro DC

Thanks.