33 Replies Latest reply on Nov 11, 2017 5:31 PM by nucleon2

    "0 B of 1 TB Used"

    nucleon2 Level 1

      While I'm a longtime user of Lightroom, I confess to having a fundamental misunderstanding of how Lightroom CC, Lightroom Classic CC, Lightroom Mobile, and Creative Cloud Archive all relate to each other. I really have tried to peruse Adobe's literature, but I'm crying Uncle and asking those wiser than I for a distilled explanation.

       

      To wit, I upgraded to Classic without difficulty. I've set various collections to sync with Mobile, and the images do seem to appear there. However, when I check the usage on Classic OR on the web (Lightroom.adobe.com/library/xxxxx), I get the message "0 B of 1 TB used" even though images ARE visible there.

       

      As an aside, I am rather confused as to the difference between storage in "mobile" and "Creative Cloud Archive". Are these the same, or do the images live in different places?

       

      I am grateful for your help...consider it your good deed for the day!

        • 1. Re: "0 B of 1 TB Used"
          nucleon2 Level 1

          To add to my confusion, the Preferences/Lightroom CC tab shows all 50,000 photo uploads synced. But I'm showing NO space used???

          • 2. Re: "0 B of 1 TB Used"
            JimHess Adobe Community Professional & MVP

            When you download images using the new Lightroom CC, you are downloading full-sized images to the cloud. Those full-sized images count against your 1 TB of storage. When you create collections in Lightroom Classic CC and share those collections, those are smart previews. Those smart previews do not count against your 1 TB of storage. So if you are not downloading images directly using the new Lightroom CC, that is why you have all of your cloud storage still available.

            1 person found this helpful
            • 3. Re: "0 B of 1 TB Used"
              nucleon2 Level 1

              OK, that is very helpful. Now, is there a way to download (upload?) from Classic CC to the CC storage? I do want to keep everything exactly where it is on my drive.

              • 4. Re: "0 B of 1 TB Used"
                nucleon2 Level 1

                Here is my Classic Preference/CC tab:

                 

                Screen Shot 2017-11-09 at 10.59.30 AM.png

                 

                Nothing seems to be happening....the number stays at 41728. Yes, I have a good internet connection...

                • 5. Re: "0 B of 1 TB Used"
                  JimHess Adobe Community Professional & MVP

                  nucleon2  wrote

                   

                  OK, that is very helpful. Now, is there a way to download (upload?) from Classic CC to the CC storage? I do want to keep everything exactly where it is on my drive.

                  There is not that kind of interaction between Lightroom Classic CC and Lightroom CC. If you want full-sized original images stored in the cloud it is necessary to use the new Lightroom CC to do that. You download them directly using Lightroom CC, and copies are also stored on the local hard drive. I can't give you a lot more detail than that because I have just "imported" my first set of originals into Lightroom CC today. There is no interaction between the images in Lightroom CC and Lightroom Classic. You have to remember that the new Lightroom CC is version 1 software that is going to evolve and change dramatically. It's something to experiment with right now.

                  1 person found this helpful
                  • 6. Re: "0 B of 1 TB Used"
                    nucleon2 Level 1

                    I'm in progress on the same thing...

                     

                    I started to upgrade to Lightroom CC only, but when I attempted to migrate the catalog from LR5, CC wanted 300 G free on my hard drive, which just isn't feasible. I'll see shortly if it wants that again. If so, any advice?

                    • 8. Re: "0 B of 1 TB Used"
                      nucleon2 Level 1

                      Well, tried to sync the catalog via Lightroom CC... After grinding away for an hour, I get this:

                       

                      Screen Shot 2017-11-09 at 8.01.12 PM.png

                       

                      Guess I have to contact customer support...

                      • 9. Re: "0 B of 1 TB Used"
                        nucleon2 Level 1

                        And......it sends me back here! HELP!!!!

                         

                        Here's the beginning of the log...I expected the missing images, but shouldn't it work around this?

                         

                         

                         

                        ********** ERROR CODE AND COUNT ***********

                        NON_EXISTING_FOLDER : 10

                        NON_EXISTING_ASSET : 2554

                        PROCESSING_ERROR : 1

                         

                         

                         

                         

                        ********** SOURCE FILE PROCESSING DETAILS ***********

                        storeProviderID : 2D2A9852-6E2B-48EA-97E6-7757A71CC23A

                        Source DBVersion  : 0700003

                        Number of absolute folder paths : 1

                        Number of relative paths : 2354

                        Number of Valid folders : 153

                        Number of invalid folders : 1

                        Size of Valid Assets : 265277650582

                        Number of assets : 39922

                        Number of assets owned by sources. : 39922

                        Number of missing assets due to missing files : 2468

                        Number of missing assets due to missing folders : 86

                        Number of missing assets  : 2554

                        Number of virtual copies : 10

                        Number of skipped virtual copies : 0

                         

                         

                         

                         

                        ***************************

                        ( Details of ErrorCode: NON_EXISTING_FOLDER , Count :10 )

                        ***************************

                        Missing folders referenced

                          /Users/Sam/Pictures/1969

                          /Users/Sam/Pictures/1969/1969-12-31

                          /Users/Sam/Pictures/Free iTube Thumbnail

                          /Users/Sam/Pictures/My Pictures/CAMP

                          /Users/Sam/Pictures/My Pictures/CAMP/Alex

                          /Users/Sam/Pictures/My Pictures/Capture One Library

                          /Users/Sam/Pictures/My Pictures/Capture One Library/2010-01-30 14.19.07

                          /Users/Sam/Pictures/My Pictures/Capture One Library/2010-02-14 22.10.44

                          /Users/Sam/Pictures/My Pictures/Capture One Library/Output

                          /Users/Sam/Pictures/My Pictures/saved photos 2

                         

                         

                        ***************************

                        ( Details of ErrorCode: NON_EXISTING_ASSET , Count :2554 )

                        ***************************

                        Missing asset/s referenced

                          /Users/Sam/Pictures/My Pictures/alexL6.jpg

                        • 10. Re: "0 B of 1 TB Used"
                          JimHess Adobe Community Professional & MVP

                          Frankly, I don't understand why you are trying to synchronize your entire catalog right now. Lightroom CC isn't ready for prime time yet, in my opinion. I have imported or downloaded one set of images and am experimenting with that set to see how things work. My main program of choice is Lightroom Classic CC, and probably will be for quite some time to come. However, the choice is yours.

                          • 11. Re: "0 B of 1 TB Used"
                            nucleon2 Level 1

                            I'm hoping to use CC as a full-fidelity backup as well as portable viewing solution. I do still want to do the editing in Classic CC, though. It sounds like we indeed a touch early, as you pointed out there is no direct way to upload the full RAW's from Classic to the CC cloud.  But I'm committed now...

                            • 12. Re: "0 B of 1 TB Used"
                              JimHess Adobe Community Professional & MVP

                              I don't need everything in Lightroom CC. I would just as soon choose what goes there from Lightroom Classic and share it through collections and not worry about using the space. The Smart previews show plenty good enough, and the adjustments that I make, if any, are coordinated. Maybe as Lightroom CC develops my outlook will change. But as it is right now I really don't see much benefit in putting everything in the cloud. I have a good backup system as it is.

                              1 person found this helpful
                              • 13. Re: "0 B of 1 TB Used"
                                Jao vdL Adobe Community Professional & MVP

                                NON_EXISTING_FOLDER : 10

                                NON_EXISTING_ASSET : 2554

                                This implies that somehow Lightroom CC lost track of your original images. You either moved them before they were copied to its local folder or removed the folder that Lightroom CC uploads from to the cloud before it was finished uploading all images.

                                1 person found this helpful
                                • 14. Re: "0 B of 1 TB Used"
                                  nucleon2 Level 1

                                  I did indeed move some...bad move! But doesn't optimizing the catalog and resynching the folders fix this?

                                  • 15. Re: "0 B of 1 TB Used"
                                    Jao vdL Adobe Community Professional & MVP

                                    Optimizing does nothing for this. You would need to reconnect the folders (not synchronize!!!!!!!) in Lightroom classic so you have no missing images anymore. Then (and only then) migrate the catalog to Lightroom CC.

                                     

                                    Sent from my ...

                                    1 person found this helpful
                                    • 16. Re: "0 B of 1 TB Used"
                                      nucleon2 Level 1

                                      OK...fixed up all the files...Classic CC works fine. But I'm still getting this migration error:

                                       

                                       

                                       

                                      ********** ERROR CODE AND COUNT ***********

                                      PROCESSING_ERROR : 1

                                       

                                       

                                       

                                       

                                      ********** SOURCE FILE PROCESSING DETAILS ***********

                                      storeProviderID : 2D2A9852-6E2B-48EA-97E6-7757A71CC23A

                                      Source DBVersion  : 0700003

                                      Number of absolute folder paths : 1

                                      Number of relative paths : 2329

                                      Number of Valid folders : 129

                                      Number of invalid folders : 0

                                      Size of Valid Assets : 265277650582

                                      Number of assets : 37368

                                      Number of assets owned by sources. : 37368

                                      Number of missing assets due to missing files : 0

                                      Number of missing assets due to missing folders : 0

                                      Number of missing assets  : 0

                                      Number of virtual copies : 10

                                      Number of skipped virtual copies : 0

                                       

                                       

                                       

                                       

                                      ***************************

                                      ( ErrorCode: PROCESSING_ERROR )

                                      ***************************

                                      Error occurred during [

                                        Asset_stage_images_pass : bad argument #1 to 'stringByAppendingPathComponent' (string expected, got table)  ].  Error Info : ^2

                                      • 17. Re: "0 B of 1 TB Used"
                                        Jao vdL Adobe Community Professional & MVP

                                        Wow. Never seen that before. Are you using any special characters in the file path to your images? Any special characters (accents, slashes, symbols etc) in the name of the disk or folders they are in? The error message seems to imply some problem with the path name to your images.

                                        • 18. Re: "0 B of 1 TB Used"
                                          nucleon2 Level 1

                                          No special characters that I know of...will double check...

                                          • 19. Re: "0 B of 1 TB Used"
                                            nucleon2 Level 1

                                            OK...redid the catalog and tried the migration again. No problems... EXCEPT... Lightroom CC wants almost 400 G of freespace on the disk to do the migration... Which I cannot make happen without serious changes. Is there any way around this? I simply want to use CC to store full RAW images as a back up, and to be able to access and edit remotely on occasion...

                                            • 20. Re: "0 B of 1 TB Used"
                                              Jao vdL Adobe Community Professional & MVP

                                              There is no easy way around this. You can use a larger disk as temporary storage or you can migrate in chunks by exporting sub catalogs from Lightroom Classic and migrating those one by one, every time waiting until all images are uploaded to the cloud.

                                              1 person found this helpful
                                              • 21. Re: "0 B of 1 TB Used"
                                                nucleon2 Level 1

                                                I will try that. Please indulge a few more newbie questions....I promise I'm not that dense...I'm a physician with an engineering background, and I still find Adobe's documentation quite cryptic.

                                                 

                                                First...When I created the newer catalog from the images in the folders section (/Sam/Pictures), do all corrections made previously propagate to the newer catalog?

                                                 

                                                Second...can I create "sub" catalogs to the catalog containing all pics?

                                                 

                                                Third...Can the migration be set to leave the photos on the hard disk exactly where they are? In other words copy the images to the CC but not move them.

                                                 

                                                Thank you!!!!

                                                • 22. Re: "0 B of 1 TB Used"
                                                  Jao vdL Adobe Community Professional & MVP

                                                  First...When I created the newer catalog from the images in the folders section (/Sam/Pictures), do all corrections made previously propagate to the newer catalog?

                                                  They should propagate when you export to a new catalog from Lightroom Classic.

                                                   

                                                  Second...can I create "sub" catalogs to the catalog containing all pics?

                                                  Not sure what you mean. When you export a subsection of images to a new catalog, it creates a new catalog file that you can open from Lightroom Classic or migrate to Lightroom CC. There won't be a hierarchical relationship. When you change anything in this new catalog it doesn't propagate to the original catalog it originated from. However, when you migrate this sub catalog into Lightroom CC and you are still syncing in Lightroom Classic from your main catalog, it should sync all changes in Lightroom CC back to Classic to those images.

                                                   

                                                  Third...Can the migration be set to leave the photos on the hard disk exactly where they are? In other words copy the images to the CC but not move them.

                                                  No, Lightroom CC makes a full copy of all files into its local storage location. Then it uploads them into the cloud. It can't just refer to the images already there. This is a major problem for many people migrating indeed. After that has happened, it will slowly start deleting the images again depending on what you selected in the Lightroom CC preferences. If those are set to store local copies of everything, it doesn't do anything but if it is set to only store upto a certain amount on your local hard disk, it will start deleting local copies so that it obeys your preference setting.

                                                  1 person found this helpful
                                                  • 23. Re: "0 B of 1 TB Used"
                                                    nucleon2 Level 1

                                                    OK, I need to clarify the third one... IF I set the migration to "store local copies" will it leave the images on the hard drive where they now live?

                                                     

                                                    Am I the only one having trouble understanding all this?? 

                                                    • 24. Re: "0 B of 1 TB Used"
                                                      Jao vdL Adobe Community Professional & MVP

                                                      Yes it will leave them there. You’re one of many many people having trouble with this. It is quite confusing.

                                                      • 25. Re: "0 B of 1 TB Used"
                                                        LjanusH

                                                        I still don't understand how this whole mess works.

                                                        I've switched from the Photography plan ($9.99/mo) to Lighroom CC+1TB plan ($9.99/mo), because the price was the same.

                                                        Now I regret the switch, because I, like a lot of other people, am completely confused, and I didn't realise that Lightroom CC is not actually Lighroom CC, but Lightroom-light.

                                                         

                                                        Sadly, I can not switch back. I can now, only select the Photography plan+1TB ($19.99/mo). This whole mess sucks!!

                                                        • 26. Re: "0 B of 1 TB Used"
                                                          Jao vdL Adobe Community Professional & MVP

                                                          You should call Adobe. I would be surprised if they wouldn't switch you back to the $9.99 normal photography plan.

                                                          • 27. Re: "0 B of 1 TB Used"
                                                            LjanusH Level 1

                                                            Sorry about going off topic. I intended to write about how I was confused by the upload/download and sync, and various lightroom versions, and Raw/preview but while writing it, I realised that I was fed up and wanted to switch back.

                                                            • 28. Re: "0 B of 1 TB Used"
                                                              nucleon2 Level 1

                                                              Adobe says:

                                                               

                                                               

                                                              What's in a catalog?

                                                              A catalog is a database that stores a record for each of your photos. This record contains three key pieces of information about each photo:

                                                              1. A reference to where the photo is on your system
                                                              2. Instructions for how you want to process the photo
                                                              3. Metadata, such as ratings and keywords that you apply to photos to help you find or organize them

                                                               

                                                               

                                                              So if I create a "clean" catalog by reimporting the images from the hard drive, the edits won't follow.... What are my options here? I want to keep the edits I've done over the years but want to clean up the catalog...for example, doing the fresh import of my /sam/pictures/ folder (on disk) yielded about 10% fewer pics...

                                                              • 29. Re: "0 B of 1 TB Used"
                                                                nucleon2 Level 1

                                                                Ah, OK...I've discovered Import Catalog...we'll see what happens...

                                                                • 30. Re: "0 B of 1 TB Used"
                                                                  nucleon2 Level 1

                                                                  And that worked sort of, but added a -2 to every picture, invalidating the old catalog folders.....

                                                                   

                                                                  I'm getting quite frustrated with this!

                                                                  • 31. Re: "0 B of 1 TB Used"
                                                                    Jao vdL Adobe Community Professional & MVP

                                                                    nucleon2, not sure what you are trying to do. If you export a catalog, you can simply open the new catalog from Lightroom Classic. It should have all the images in it and all the edits. You don't want to reimport it into the same catalog as you will indeed get duplicate images.

                                                                    1 person found this helpful
                                                                    • 32. Re: "0 B of 1 TB Used"
                                                                      nucleon2 Level 1

                                                                      And that's probably what I did, although I don't have duplicates per se, I have copies that have an additional -2 on the file name. I think I did that by importing the old catalog and specifying import and move, but I'm not sure.

                                                                       

                                                                      This should NOT be rocket science!!!

                                                                      • 33. Re: "0 B of 1 TB Used"
                                                                        nucleon2 Level 1

                                                                        Fortunately I have Time Capsule running, so I can undo much of the damage I've done...