• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Help! My "Trial" has expired.

New Here ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

I downloaded Creative Cloud and with it Photoshop, as a student in Australia this year a few months ago, and as a result got the App and Library for free. I was using the App fine for a while. But one day... I wake up to see my Photoshop was on a 7-day free trial! It has been a month or so since then and now my trial is gone, I cant use Photoshop due to me having "Buy" and on top of that I cant us any other creative cloud apps anymore because ever since this happened all of my apps are stuck on a "Validating Software License" loop ever since! I am using a 2016 MacBook Air.

I know it isn't because my creative cloud license has expired because according to the website my plan is still active, and it even says so in my profile.

Views

315

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 09, 2017 Nov 09, 2017

Use the chat option here:

Contact Customer Care

Votes

Translate

Translate
Adobe
Community Expert ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

LATEST

Use the chat option here:

Contact Customer Care

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines