1 Reply Latest reply on Nov 10, 2017 6:11 AM by Jon Fritz II

    Unable to deactivate web standard CS4.

    toffenoffer Level 1

      I am trying to install web standard CS4 on my new laptop. But the dectivation on my old laptop does not work. How to solve this problem?

        • 1. Re: Unable to deactivate web standard CS4.
          Jon Fritz II Adobe Community Professional & MVP

          Try everything here: Activation and deactivation troubleshooting

           

          If you still can't get in, you'll need to contact Adobe Customer Care and specifically request "an activation count reset".

           

          Don't even mention the version of the program until you mention that phrase or many of Adobe's first-contact Customer Service reps will switch into "it's too old, not supported, go to the forum" mode. Unfortunately, the forum can't help get your activation count reset (we're mostly just software users, like you, very few actual Adobe employees hang out here) and if you can't get in using that help article...

           

          Well, it's your basic supported/not-supported CS vortex of doom.