4 Replies Latest reply on Nov 13, 2017 3:41 PM by anita1390

    MU FTP info for SSL certificate

    anita1390 Level 2


      Hi,

       

      I am trying to figure out my MU FTP info required by this free source https://www.sslforfree.com/ 
      It asks for FTP information I thought might be stored at my host's site (GoDaddy C-Panel FTP)
      but this doesn't seem to be working. Here's what I still need in black:

      TYPE: FTP


      (or see page at https://www.sslforfree.com/create?domains=hellohorse.com+www.hellohorse.com )

       

       


      I always use MUSE FTP option when uploading  but can't figure out where I go to retrieve my MUSE FTP info, 
      you can see I need more then what is displayed inside MU. (For security I XXed out the info top left):

       

      MU-1.png

       

       

       

      Thanks for any help, I'm an Adobe CC member so have full access to everything.

       

      Anita

        • 1. Re: MU FTP info for SSL certificate
          ankushr40215001 Adobe Employee

          Hey Anita,

           

          You FTP credentials are secured by your host, and you need to live chat with them for retrieving the same.

           

          However in Muse you need to click on "switch account" the blue link on top right. of this box.

           

          There you will get other info to be filled.

           

          Let us know if you face any difficulty while doing this.

           

           

           

          Regards,

          Ankush

          1 person found this helpful
          • 2. Re: MU FTP info for SSL certificate
            anita1390 Level 2

            Ankush, thanks.

             

            I followed and clicked through to get this screen.

            Once again, information found there I xx'ed out for security.

            However the password did not display for me, only the asterisks.

             

            When I click NEXT (see screen shot below) I am taken back to the earlier screen.

             

            Is the password somewhere in Adobe, like my Adobe account --
            or is this password over at the host site (in this case GoDaddy).

             

            I can experiment but am afraid to put in too much wrong information
            in case I get permanently locked out. I am already making enough mistakes...

             

            MU2.png

            • 3. Re: MU FTP info for SSL certificate
              ankushr40215001 Adobe Employee

              Hey

              The password here is your Godaddy a/c password.

              However after clicking on on next is you go the next window which you posted initially, means your credentials are correct.

               

              However is the password is protected it won't be visible.

               

              If you remember your Godaddy password its good, otherwise you will have to get it reset with the help of your host.

               

               

              Regards,

              Ankush

              • 4. Re: MU FTP info for SSL certificate
                anita1390 Level 2

                Thank you. I haven't had a chance to submit all the info on the site yet -- but thank you!