1 Reply Latest reply on Nov 10, 2017 10:41 AM by Ned Murphy

    Installation of Lightroom on new laptop - registration with adobe not possible

    iglmoos

      Hi,

       

      I owe a LR 6 (2015) stand alone licence. Could update lateley to the new CC 2015.13 - no problem.

      Lately my laptop crashed and I installed LR on a new laptop (as well as Acrobat DC). Installation went well, but I cannot update to 2015.13

       

      The applicationsmanager does not show LR as a pogram of my own. Only shows Acrobat DC. When trying to register LR by the serial no. I get the message, LR is already registered. Shure! I did it, when I bought and installed it on my own laptop. It was registered und my Adobe-ID, but now I my Adobe-account does not show it anymore.

       

      Any ideas, what happened or what to do?

       

      Thank you, Hartmut