2 Replies Latest reply on Nov 10, 2017 12:54 PM by gener7

    Importing from a scanner into Photoshop in a 64 bit environment

    stepheno90778532

      I have a Canon Canoscan 9000F connected to my Mac running El Capitan (10.11.6).  I have real problems getting the Canon software to work the way I want it to when doing scans, so of course I always try to turn to Photoshop.  Yet of course there still isn't a listing in the Import menu item list for my scanner.

       

      I have ensured that my scanner is listed in the Apple system preferences under the Printers and Scanners.  I have even tried downloading and installing the Twain driver from the Adobe site (but that just causes the application to crash when I try to scan using it - but it does see my scanner).  I have also reached out to Canon to see if they are able to offer any suggestions.

       

      Has anybody here been able to resolve this long running scanner issue that occurred after the conversion to 64 bit systems?