2 Replies Latest reply on Nov 10, 2017 1:43 PM by Jacob Bugge

    Illustrator CC 2014 crashing on opening - stuck on initializing plug-ins

    frankk73767373

      Hello,

       

      My Illustrator has been working fine until today. It all of a sudden will crash on the splash page, seemingly during plug-in initialization. Upon trying to restart, it may or may not get stuck on the same plug-in, but it more often than not freezes on the same plug-in (package.aip usually). Could someone help me out with possible solutions? Thanks!

        • 1. Re: Illustrator CC 2014 crashing on opening - stuck on initializing plug-ins
          Bill Silbert Adobe Community Professional

          Try resetting preferences.

          To do so:

          For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

          For Windows Users:

          For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works then great but if it doesn’t you may have to manually delete them.

          On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings (you may be able to skip the previous steps with Windows 10). Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language> for any versions that you have. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

          After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

          • 2. Re: Illustrator CC 2014 crashing on opening - stuck on initializing plug-ins
            Jacob Bugge MVP & Adobe Community Professional

            Frank,

             

            If nothing else helps, you may try a (full) reinstallation, you may try to skip B) and see if that works, and then include it if needed:

             

            A) Uninstall (ticking the box to delete the preferences),

            B) Run the Cleaner Tool, and

            C) Reinstall.

             

            To uninstall:

            https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

             

            Cleaner Tool:

            http://www.adobe.com/support/contact/cscleanertool.html