4 Replies Latest reply on Nov 11, 2017 4:47 PM by mikew79762864

    Sync Problems on new iPad

    mikew79762864 Level 1

      I am using Lightroom CC (which I like for the most part by the way) and I just got a new iPad Pro 10.5"  I eagerly installed Lightroom like my old iPad but many of the photos are not visible.  It says "All synced and backed up", so I'm not sure what the problem is.

       

        • 1. Re: Sync Problems on new iPad
          Jao vdL Adobe Community Professional & MVP

          You mean you don't see the images but only square boxes? It can take a little while for the previews to be pulled in from the cloud if you are not on ultrafast internet. It should be faster after that but initially it can take a while.

          • 2. Re: Sync Problems on new iPad
            mikew79762864 Level 1

            I have very fast internet.  Even the images in the folders which I've chosen to store on the ipad for offline editing are not showing up (some are, but a lot aren't).  If I click on the empty box, the image does open up, but when I close it and go back to the folder the preview is still not showing.

            • 3. Re: Sync Problems on new iPad
              Jao vdL Adobe Community Professional & MVP

              In my experience you just have to be patient or kill the mobile app and restart it. Sometimes it hangs on a single image not downloading because of some internet or some cloud server hiccup. That clears after some time or you just make the app start over. You can either kill the app from the mobile OS interface or reboot the whole mobile device.

               

              You really need very fast internet for this initial load especially after you have synced a very large amount of images just before.

              • 4. Re: Sync Problems on new iPad
                mikew79762864 Level 1

                OK, I tried all that.  Killed the app, rebooted the iPad, and nothing changed.  I finally uninstalled the app and reinstalled.  It worked perfectly then.  All photos synced up in about an hour.