7 Replies Latest reply on May 4, 2018 11:43 AM by albertof28151176

    acrobat reader dc removes finder tags on save

    daedalus8 Level 1

      Hi all:

       

      I'm running the latest version of Acrobat Reader DC (17.12.20098.240878) and macOS High Sierra (10.13.1). I just noticed that upon annotating-saving pdfs, the finder tags I'd assigned to the pdf were removed/deleted. Though this seems to be a sort of bug, any suggestions/solutions?

       

      Best,

      Poldy

        • 1. Re: acrobat reader dc removes finder tags on save
          Akki_24 Adobe Employee

          Hi Daedalus,

           

          As shared above, that this is happening with the latest version of the Adobe Reader DC on the latest OS High Sierra. So could you please confirm whether its started happening immediate after updating to the latest version or you had this problem earlier too?

           

          Also, have you tested with any other document? If not then please do.

           

          Try to Reset Preferences of application as suggested in help document. How to reset Acrobat Preference settings to default. (updated link)

          For Reader DC you may try-  close Acrobat Reader and delete ~/Library/Preferences/com.adobe.Reader.plist

           

           

          With the latest version on High Sierra this issue has not been reported yet. However if you have experienced this then we need to check it at our end.

          Let us know the update on this, if it still doesn't fix.

           

          Regards,

          Akanchha

          • 2. Re: acrobat reader dc removes finder tags on save
            daedalus8 Level 1

            Hi Akanchha:

             

            Thanks for your response. I installed the Reader after I'd already updated my OS to High Sierra—so I can't speak to its behavior prior to the High Sierra update.

             

            I have tried this on multiple PDFs and I get the same result each time after annotating and saving, the PDF file loses its finder tag.

             

            There is no "Repair Installation" under Help in my version of Adobe Acrobat Reader DC. Having just updated Reader DC again (2018.009.20044), the problem still persists.

             

            Best,

            Daedalus

            • 3. Re: acrobat reader dc removes finder tags on save
              Akki_24 Adobe Employee

              Hi Daedalus,

               

              I apologize for the delay in response to your query.

              As you have just mentioned about the latest update, even after installing the latest update its still not working.

              Not the repair installation, try reset preferences as updated in the above reply. And see if that makes any difference and if it doesn't then 

              Would it be possible to share a sample document with us?

               

              "You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

               

              Regards,

              Akanchha

              • 4. Re: acrobat reader dc removes finder tags on save
                daedalus8 Level 1

                Hi there:

                 

                An update on the situation: apparently, one thing that activates the bug is remove/delete a highlight and save. In other words, last I checked (10 min ago)  the tags were still there after a mere highlighting and saving. But once I remove a highlight and save, my finder tags vanish right away!

                 

                Finally, I think I sent you (or someone) an email, but so far no reply. Please let me know again how I can send you a sample pdf (but FYI, the pdfs I use are standard academic articles, nothing fancy; I've tested quite a few pdfs, all with the same result). I'm currently running the latest version (18.11.20038.267465), yet the issue persists: please do something about this very annoying bug!

                 

                Best,

                Poldy

                • 5. Re: acrobat reader dc removes finder tags on save
                  albertof28151176

                  I'm experiencing the EXACT same issue as daedalus8 and it s driving me CRAZY. I noticed that opening pdf files with Preview application I can edit and save without losing the tags so I m probably going to use Preview as a default for all my pdf files. Adobe is not providing solutions. I tried both solutions suggested above by Akki_24 but they don't work!

                  • 6. Re: acrobat reader dc removes finder tags on save
                    meenakshin83966505 Adobe Employee

                    Hi Albertof,

                     

                    Sorry for the delay in response.

                     

                    As you have mentioned above, the finder tags disappear when you add annotations to the PDF.

                    Could you provide more information on this issue so we can replicate the same at our end?

                    - Do you experience this issue with all the PDFs?

                    - Can you share a PDF file with us, so we can check it at our end? You can use the steps mentioned here How to share a file using Adobe Document Cloud to share the PDF.

                    - Share the version of the Adobe application you are using. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

                     

                    We will be waiting for your response.

                    Let us know if you need any help.

                     

                    Regards,

                    Meenakshi

                    • 7. Re: acrobat reader dc removes finder tags on save
                      albertof28151176 Level 1

                      Sorry I cannot really study now how to upload files using Adobe document

                      cloud etc etc, I can send you quickly as an attachment  a  screenshot

                      showing the Adobe version and one of the pdf files on which I experienced

                      the problem. I was actually experiencing this tag loss with EVERY pdf file

                      opened with the Acrobat reader DC. It specifically removes the tag when I,

                      for example, delete an underling that I previously put and save the file.

                      In other words this seems not to happen when I add things (for example I

                      highlight a part of the pdf text) but the finder tag disappear when some

                      comments *are removed *(when I cancel the underlining and save the file).

                      Sorry I cannot help you following your suggested procedure. For this issue

                      I had to switch from Acrobat reader to Preview application to edit my files

                      and use the tags without using them. Losing tags is really hell. If you fix

                      this problem Ill probably go back to Acrobat. Thank you

                       

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