19 Replies Latest reply on Feb 4, 2018 11:23 AM by Grégoire AUSINA

    Large hidden files in CRLogs folder

    PrawiSucia Level 1

      The path is: C:Users/Username/AppData/Roaming/Adobe/CRLogs

       

      This CRLogs folder takes up 31GB of my hard drive.

      Inside the folder :

      CRlogs_content.jpg

       

      What are those files?

      Is it save to delete those?

       

      Because I'm running out of space in C.

        • 1. Re: Large hidden files in CRLogs folder
          LukeLetellier Level 1

          I just discovered this file today as well, and am wondering if this is something new with CC18.

          • 2. Re: Large hidden files in CRLogs folder
            NilsBest Level 1

            Hey guy's,

             

            I also discovered this files today. They also filled up my hole C drive. But it takes 43,6 GB of my hard drive.

            And of cause I'm running out of space too.

             

            I found this big files, by searching the reason, why my Aftereffects project does not render in the last day's.

            I have chanced all locations for all types of cache files in the past on another hard drives (like F).

             

            Every time i try to render my project, a window from Windows 10 pops up after a few hours and says, you don't have enough space on C.

            But It does not render to C and it shouldn't do anything on my C disc. After that my Ae crashes every time.

             

            Yesterday i have erased a couple of files on my C disc. So i have got up to 10GB back for use. But after a few more render hours the same problem pop's up again. But now i have the half file rendert to my E disc and my C disc have only 500MB left. My E disc have over 600GB free space left.

            I have rendered the file as a tiff data, because i tried to see if it would crash on the same frames. But every time i render it out, it  stops at another frame then before.

             

            I also use every Program in the version of CC18.

            It seams to me, that it would be an issue from CC18, because in the past it worked fine. And i don't have had any problems with not enough disc space on C in the past.

             

             

            So please tell me someone if i could delete this crasy huge files with out problems!?

            And why does they create them selfe on C with out my permission?

            How could i stop the creating of this huge files?

            Could this really be my problem for crashing Ae or does Ae crash first and then my C disc run's full?

             

            I would send you a picture of it, if you wont, but i'm from Germany, so i think the picture will not help you at all. Windows runs on my system in Germany, but all adobe apps run in english.

            Sorry for my bad writing skills, i'm better in understanding english then writing it my self.

            • 3. Re: Large hidden files in CRLogs folder
              sebj6287548 Level 1

              I've just found this folder is taking up 71GB of space on my SSD, and I'm having really bad stability issues with After Effects CC 2018 due to the lack of space.

               

              Did you find out whether its safe to delete these or not?

               

              Thanks!

              • 4. Re: Large hidden files in CRLogs folder
                PrawiSucia Level 1

                I still don't know if it's safe to delete. Is there any adobe insider who can answer?

                • 5. Re: Large hidden files in CRLogs folder
                  sebj6287548 Level 1

                  I've tweeted the creative cloud twitter... hopefully they'll respond soon, I'll post up when they do.

                   

                  I'm debating just deleting the folder and seeing what happens, to be honest!

                  3 people found this helpful
                  • 6. Re: Large hidden files in CRLogs folder
                    PrawiSucia Level 1

                    Maybe you can try that and post the result here. Because I don't have the courage to take the risk...lol

                     

                    Anyway, thanks for tweeting to them.

                    • 7. Re: Large hidden files in CRLogs folder
                      sebj6287548 Level 1

                      Ok, I just deleted the lot of them, plus all the files in my Local/Temp folder... After Effects runs fine after doing so!

                      1 person found this helpful
                      • 8. Re: Large hidden files in CRLogs folder
                        PrawiSucia Level 1

                        What about other programs? Photoshop, Premiere, etc?

                        • 9. Re: Large hidden files in CRLogs folder
                          sebj6287548 Level 1

                          I can open up Premiere, and my last project with no problems, and Photoshop opens up without any problems, too.

                           

                          Adobe needs to do something about these files taking up so much room!

                          1 person found this helpful
                          • 10. Re: Large hidden files in CRLogs folder
                            PrawiSucia Level 1

                            Whoaa.. thanks so much for trying that. Now I can assume that it's safe to delete those files.

                            • 11. Re: Large hidden files in CRLogs folder
                              gonzogonzalez Level 1

                              Hello PrawiSucia! Does it keep on working well, or did you encounter any new issues? Hallo NilsBest, ich habe genau das gleiche Problem und mit dem Rendern ist es auch ein ganz schön zäher Spaziergang :-S  Hast du irgendetwas rausgefunden?

                               

                              Since a few days I've been running out of space on my SSD, too and After Effects keeps on repeating that cache-space notice, that comes, when assigning more gigs than there's left on the Volume. Usually that error notification stops after cleaning the cache & temp files [usually I got it set up to 27 GB and it would never complain, as long as I keep everything else tidied up], but now it seems that something (44.6 GB) remains accumulated in a subfolder [Appdata/Roaming/Adobe/CRLogs].

                               

                              Im going to delete those files hoping it might solve the prob. However it'd feel better if there was someone from Adobe around to bring some light into those shallow folders...

                              • 12. Re: Large hidden files in CRLogs folder
                                NilsBest Level 1

                                Hey gonzaloa41244531, ja das kommt mir sehr bekannt vor. Bei mir hat es wirklich wie schon oben beschrieben geholfen „Ok, I just deleted the lot of them, plus all the files in my Local/Temp folder... After Effects runs fine after doing so!“(sebj6287548 13.11.2017 02:06) Und Probleme sind bei mir auch nicht aufgetreten. Wenn du ganz sicher gehen willst, kannst du sie ja erst mal wo anders hin verschieben. Falls es dann zu Problemen kommen sollte, kannst du sie einfach wieder an dem ursprünglichen Ort wieder einfügen.

                                Aber wie gesagt ich habe sie direkt gelöscht und es ergaben sich bei mir keine Probleme.

                                 

                                So I think deleting these CRLogs is ok, because I did it and all the programs run fine again. I have finished my project without any more problems.

                                But if you will be save, maybe transfer them to  another location. If something now does not work anymore you could retransfer them back to there old location and it should work fine again. And if it work's fine you could delete them.

                                • 13. Re: Large hidden files in CRLogs folder
                                  Film Production LA Level 1

                                  Just found these files cleaning my SSD, decided to move them to an external drive to see what happens. Really interested in the reason for these files. They took up 42 GB!

                                  • 14. Re: Large hidden files in CRLogs folder
                                    timlitos Level 1

                                    Is there any official response from Adobe on this? Google isn't really turning up much of use.

                                    • 15. Re: Large hidden files in CRLogs folder
                                      seb_schanz Level 1

                                      Same here! My programs keep on writing those files and I now have to delete them every month in order to have enough space on my SSD to run my system stable... This can't be usual - must be a bug. Any comments on how to fix that or what the solution could be @Adobe?

                                      • 16. Re: Large hidden files in CRLogs folder
                                        Lotec Level 1

                                        And same here. They took up 130 GB of space on my C drive. Moved them to a temporary external hard drive, deleted from my C Drive. Things operate normally.

                                        • 17. Re: Large hidden files in CRLogs folder
                                          KanikaS Adobe Employee

                                          Hi,

                                           

                                          CR Logs should automatically get removed after sending to Adobe servers but in an old version, there was an issue which in the rare case would not delete them if unable to send. This has been fixed in newer versions and will automatically be taken care of when an update of application is rolled out.It is safe to remove them if required.

                                           

                                          Feel free to update the thread for more questions. You may also Contact Customer Care for help and information.

                                           

                                          Thanks

                                          Kanika

                                          2 people found this helpful
                                          • 18. Re: Large hidden files in CRLogs folder
                                            CuraMarketing Level 1

                                            I have the newest version (15.0.1) but After Effect keeps creating those huge files when it crahes and not deleting them afterwards.

                                            • 19. Re: Large hidden files in CRLogs folder
                                              Grégoire AUSINA Level 1

                                              Same for me. My CRLOgs folder size is 103 GB. It is probably because AE crashes VERY often when I use it with Mocha plugin. I really wonder if theses crash reporter windows are of any use. I've never had any feedback from Adobe when I've taken the time to fill them.

                                              Thanks for at least giving us that little info Kanika...