10 Replies Latest reply on Nov 13, 2017 2:14 AM by PrawiSucia

    Large hidden files in CRLogs folder

    PrawiSucia

      The path is: C:Users/Username/AppData/Roaming/Adobe/CRLogs

       

      This CRLogs folder takes up 31GB of my hard drive.

      Inside the folder :

      CRlogs_content.jpg

       

      What are those files?

      Is it save to delete those?

       

      Because I'm running out of space in C.

        • 1. Re: Large hidden files in CRLogs folder
          LukeLetellier

          I just discovered this file today as well, and am wondering if this is something new with CC18.

          • 2. Re: Large hidden files in CRLogs folder
            NilsBest

            Hey guy's,

             

            I also discovered this files today. They also filled up my hole C drive. But it takes 43,6 GB of my hard drive.

            And of cause I'm running out of space too.

             

            I found this big files, by searching the reason, why my Aftereffects project does not render in the last day's.

            I have chanced all locations for all types of cache files in the past on another hard drives (like F).

             

            Every time i try to render my project, a window from Windows 10 pops up after a few hours and says, you don't have enough space on C.

            But It does not render to C and it shouldn't do anything on my C disc. After that my Ae crashes every time.

             

            Yesterday i have erased a couple of files on my C disc. So i have got up to 10GB back for use. But after a few more render hours the same problem pop's up again. But now i have the half file rendert to my E disc and my C disc have only 500MB left. My E disc have over 600GB free space left.

            I have rendered the file as a tiff data, because i tried to see if it would crash on the same frames. But every time i render it out, it  stops at another frame then before.

             

            I also use every Program in the version of CC18.

            It seams to me, that it would be an issue from CC18, because in the past it worked fine. And i don't have had any problems with not enough disc space on C in the past.

             

             

            So please tell me someone if i could delete this crasy huge files with out problems!?

            And why does they create them selfe on C with out my permission?

            How could i stop the creating of this huge files?

            Could this really be my problem for crashing Ae or does Ae crash first and then my C disc run's full?

             

            I would send you a picture of it, if you wont, but i'm from Germany, so i think the picture will not help you at all. Windows runs on my system in Germany, but all adobe apps run in english.

            Sorry for my bad writing skills, i'm better in understanding english then writing it my self.

            • 3. Re: Large hidden files in CRLogs folder
              sebj6287548 Level 1

              I've just found this folder is taking up 71GB of space on my SSD, and I'm having really bad stability issues with After Effects CC 2018 due to the lack of space.

               

              Did you find out whether its safe to delete these or not?

               

              Thanks!

              • 4. Re: Large hidden files in CRLogs folder
                PrawiSucia Level 1

                I still don't know if it's safe to delete. Is there any adobe insider who can answer?

                • 5. Re: Large hidden files in CRLogs folder
                  sebj6287548 Level 1

                  I've tweeted the creative cloud twitter... hopefully they'll respond soon, I'll post up when they do.

                   

                  I'm debating just deleting the folder and seeing what happens, to be honest!

                  2 people found this helpful
                  • 6. Re: Large hidden files in CRLogs folder
                    PrawiSucia Level 1

                    Maybe you can try that and post the result here. Because I don't have the courage to take the risk...lol

                     

                    Anyway, thanks for tweeting to them.

                    • 7. Re: Large hidden files in CRLogs folder
                      sebj6287548 Level 1

                      Ok, I just deleted the lot of them, plus all the files in my Local/Temp folder... After Effects runs fine after doing so!

                      1 person found this helpful
                      • 8. Re: Large hidden files in CRLogs folder
                        PrawiSucia Level 1

                        What about other programs? Photoshop, Premiere, etc?

                        • 9. Re: Large hidden files in CRLogs folder
                          sebj6287548 Level 1

                          I can open up Premiere, and my last project with no problems, and Photoshop opens up without any problems, too.

                           

                          Adobe needs to do something about these files taking up so much room!

                          1 person found this helpful
                          • 10. Re: Large hidden files in CRLogs folder
                            PrawiSucia Level 1

                            Whoaa.. thanks so much for trying that. Now I can assume that it's safe to delete those files.