3 Replies Latest reply on Nov 12, 2017 11:20 PM by CoSA_DaveS

    Character animator crashes when it tries to activate webcam.

    moongags1 Level 1

      I have been trying to use character animator and can only have it run at all while the webcam is disabled. I have tried to use a brand new webcam connected via usb to see whether it was my integrated webcam causing problems. I have also tried to follow other conversations within the forums and disabled/reinstalled drivers, graphics drivers, complete system checks to ensure there are no updates required. When I was running the Beta version of this program, it was able to operate with my integrated camera. Is there anyway of resolving this issue?

       

      All of my other adobe programs work fine, this is the only product that crashes as soon as it tries to activate completely.

       

      Dell Inspirion 15R 5110

      Processor: Intel Core i5-2450M CPU
      RAM: 6 GB

      Windows 10 64 bit

      Intel HD Graphics 3000 & NVIDIA GeForce GT 525M