OK, I just registered to become a contributor for both photo and video in Adobe Stock. I am a U.S. citizen living in Mexico, so I have to fill form W-9 so that 30% of my earnings do not get withheld. You have to change the form so people like me who are not living in the U.S. can select or write the state we live in according to the country of residence, otherwise I can't submit the form because I have to forcefully select one of the 52 U.S. states in the drop-down menu...
Customer Support was of not much help, here's the chat I had with them, I don't think they even understood what I was talking about...
info: You are now chatting with Umesh.
Please don’t close the chat window or browser tab since it will end our chat session.
Umesh: Hello! Welcome to Adobe support.
Umesh: How are you ?
Joe Giampaoli: Hi! Did you read what I typed as the topic?
Joe Giampaoli: Fine thanks, hope you are well too...
Umesh: Thank you
Umesh: Thank you for the information
Joe Giampaoli: It's not really support what I need I just wanted to let you know and if you could let someone know about this so they can do something about it...
Joe Giampaoli: It's not the first time this has happened to me
Umesh: Can you please share your phone number in case if your chat got disconnected than in that case we will arrange a call back to you
Joe Giampaoli: It's just the states, they have to add an option for people living outside of the U.S. that's all
Joe Giampaoli: Sure!
Joe Giampaoli: Here it goes with Mexico code:
Umesh: So you are looking for a number ?
Joe Giampaoli: +52 55 *********** (erased for security)
Umesh: Thank you
Umesh: So what,s your main concern ?can you please explain me that
Joe Giampaoli: Not really, just someone to let the ones in charge with the tax info to update the form
Joe Giampaoli: Well I can't submit my tax form until I select a state from the drop-down menu
Umesh: Is it related to the tax ?
Joe Giampaoli: yes
Joe Giampaoli: as a contributor
Umesh: Just give me one minute please
Joe Giampaoli: ok
Umesh: Thank you for staying on chat
Umesh: Sorry for the delay
Joe Giampaoli: it's OK
Umesh: So do you have the document of tax that you are paying ?
Joe Giampaoli: No, it's online, on the Adobe contributor site
Joe Giampaoli: I have to fill it as a contributor
Joe Giampaoli: fill it online....
Joe Giampaoli: But I cant't submit it because of the sates
Joe Giampaoli: Oooops, I think I have to go for now...
Joe Giampaoli: Maybe I can ask in the community forums?
Joe Giampaoli: All I really need is someone to contact the webmasters regarding tax forms so they can change the option or add an extra field for people living in the U.S.
Joe Giampaoli: Or if that form is directly from the IRS, they'll have to get in touch with them to do that change...
Joe Giampaoli: Because I think this might not be the type of things you deal with daily
Umesh: So i asked my superviosr about it are you talking about tax exception form ?
Joe Giampaoli: I know you are another type of support, more technical...
Joe Giampaoli: Yeah, sort of...
Joe Giampaoli: It's so they don't take 30% of what I would sell a photo or video here in Adobe Stock
Umesh: And your state is not allowing that form to get submitted ?
Joe Giampaoli: No, the form can't be submited, I don't get the "next" to continue unless I choose the state in the form's menu
Umesh: So you are facing an error in tax exception form ?
Joe Giampaoli: But because I live in Mexico, I have no mexican states in the form, and can't type it in
Joe Giampaoli: exactly
Joe Giampaoli: I have to forcefully choose on of the 52 U.S. states
Joe Giampaoli: which doesn't apply in my case
Joe Giampaoli: well, if you can somehow get this through to someone who can see what can be done, that would be great, still I want to thank you for you attention
Umesh: Give me one minute please
Joe Giampaoli: can you give me an e-mail to contact the site's support?
Joe Giampaoli: then I can explain to them and even send them a screenshot
Joe Giampaoli: sure...
Umesh: So what you can do you can send the document to us of tax exception ?
Joe Giampaoli: You mean send it physically? I thought I had to fill it online
Joe Giampaoli: Because it's online, on the site
Joe Giampaoli: This is the link to the form, I don't know if you can see it or not...
Joe Giampaoli: Well I can download it also, I just did it, but I have to still select a U.S. state....
Umesh: Have you got the any document of tax exception with you ?
Joe Giampaoli: I must go now
Joe Giampaoli: I think I also have to contact the IRS office about this, something tells me that the form is originally forwarded from their side
Joe Giampaoli: I think the error is originally there...
Umesh: So you are having any document of tax exception of mexico ?
Joe Giampaoli: No, I am U.S. citizen, but because I want to sell photos in the Adobe stock site, I want to fill the form so I am not charged the extra 30%
Umesh: Alright so please fill the state name over there
Joe Giampaoli: When I sell a photo or video, I want to receive as a any other regular contributor and not as a foreign contributor
Joe Giampaoli: OK, I'll see if that can be done then...
Joe Giampaoli: Still, thanks for your help
Joe Giampaoli: Good luck!
Umesh: Are you sure ?
Joe Giampaoli: Yes, I must really go now
Umesh: Sorry for that
Joe Giampaoli: It's OK, dont' worry, I did this on another site also as a contributor, they took a long time to do the change, I'm sure I'll manage somehow...
Joe Giampaoli: Take care and thanks again!