4 Replies Latest reply on Nov 14, 2017 9:31 AM by AndyRatchick

    Photoshop CS6 - Crashing on startup with large brush/pattern files

    AndyRatchick

      Hi - sorry if this has been asked and answered before, I tried looking couldn't find the answer.

       

      I have a bit of a thing for patterns and brushes, and often, high quality/pixel sized brushes and patterns. The problem I have is that when my pattern or brush PSP file in the CS6 Data folder gets too large, Photoshop will crash as soon as the main window opens and the only way to launch it is to move/delete the offending file and go back to the default. I can't find an exact limit though. More frustrating is that what works fine for several days, will refuse to start on some random point in the future, even with no changes to any of the preset libraries. Is there a fixed number of items that are guaranteed to be ok? or a file size? It's not a specific brush or pattern that is the issues because I've tried setting them up with just the latest items and as always, it's fine until I add enough to reach the nebulous "limit" on file size.

        • 1. Re: Photoshop CS6 - Crashing on startup with large brush/pattern files
          JJMack Most Valuable Participant

          Post the crash report details. Post the large patten file that causes Photoshop to crash. the psp file... etc  Give us sonethint to work from.

          Supply pertinent information for quicker answers

          • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
          • Adobe product and version number
          • Operating system and version number
          • The full text of any error message(s)
          • What you were doing when the problem occurred
          • Screenshots of the problem
          • Computer hardware, such as CPU; GPU; amount of RAM; etc.
          • 2. Re: Photoshop CS6 - Crashing on startup with large brush/pattern files
            AndyRatchick Level 1

            Sorry - thanks for your patience.

             

            These are the error details I could find in the reliability monitor: When it crashes, it always comes up with two errors and hence, two error reports. Both say the same thing onscreen though.

             

            Error/crash 1:

            Source

            Adobe Photoshop CS6

             

            Summary

            Stopped working

             

            Date

            12/11/2017 21:49

             

            Status

            Report sent

             

            Description

            Faulting Application Path: C:\Program Files (x86)\Adobe Photoshop CS6\App\Photoshop\Photoshop.exe

             

            Problem signature

            Problem Event Name: BEX

            Application Name: Photoshop.exe

            Application Version: 13.0.1.0

            Application Timestamp: 5022da52

            Fault Module Name: StackHash_5015

            Fault Module Version: 0.0.0.0

            Fault Module Timestamp: 00000000

            Exception Offset: PCH_9D_FROM_ntdll+0x000722CC

            Exception Code: c0000005

            Exception Data: 00000008

            OS Version: 10.0.15063.2.0.0.768.101

            Locale ID: 2057

            Additional Information 1: 5015

            Additional Information 2: 5015a4356de377b2e6b262a7907408d9

            Additional Information 3: 042d

            Additional Information 4: 042de2c4a5892cf578e6e3a6c9882dfa

             

            Extra information about the problem

            Bucket ID: 00d391db2e039f6bd15b63475114663a (1250702479479563834)

             

            Error/Crash 2:

             

            Source

            Adobe Photoshop CS6

             

            Summary

            Stopped working

             

            Date

            12/11/2017 21:49

             

            Status

            Report sent

             

            Description

            Faulting Application Path: C:\Program Files (x86)\Adobe Photoshop CS6\App\Photoshop\Photoshop.exe

             

            Problem signature

            Problem Event Name: APPCRASH

            Application Name: Photoshop.exe

            Application Version: 13.0.1.0

            Application Timestamp: 5022da52

            Fault Module Name: StackHash_4556

            Fault Module Version: 0.0.0.0

            Fault Module Timestamp: 00000000

            Exception Code: c000041d

            Exception Offset: PCH_D1_FROM_USER32+0x0001D9FF

            OS Version: 10.0.15063.2.0.0.768.101

            Locale ID: 2057

            Additional Information 1: 4556

            Additional Information 2: 4556b5f2db3f5096fab5b874bb3cc4b6

            Additional Information 3: bc5b

            Additional Information 4: bc5bae211856e678c35bd8ca30fdcb0f

             

            Extra information about the problem

            Bucket ID: 327f2e7334f4bc472c07d34cbecd3ad1 (109136655806)

             

            systeminfo.txt - Google Drive

             

            Brush and Pattern PSPs.rar - Google Drive

             

            Let me know if you need any more information.

            • 3. Re: Photoshop CS6 - Crashing on startup with large brush/pattern files
              JJMack Most Valuable Participant

              StackHash Problems normally seem to be cause by Photoshop when it uses some system function.  Make sure all your hardware device drivers are up to date.

              1 person found this helpful
              • 4. Re: Photoshop CS6 - Crashing on startup with large brush/pattern files
                AndyRatchick Level 1

                Thanks for that - I've done that, made sure that I'm using the correct, up to date drivers, but no dice.  It still wants to crash whenever the various preset assets get over a certain total size - I added some extra contours and bingo, that promptly reduced how much I could keep in the patterns/brushes and still have it start up as well. Very frustrating... I know I can swap things in and out as I use them (or just remember to delete them afterwards).if nothing else can be done, but it's a real nuisance and I'm not all that keen to move to the subscription model (I'm chronically ill, not able to work right now,  I simply can't afford it).