I am having the same problem.
Windows 7 Professional 64-bit SP 1
Intel Core i7-6700 3.40GHZ
8 GB Ram
I am having the same issue. Crashes after I open images in camera raw.
OS is up to date and system requirements.
Hm. How very peculiar. Are all of you on Windows machines? Any updates for Photoshop within Creative Cloud showing up?
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I have a "fix".
I am running this on a Dell Optiplex 7040 that has 3 Monitor Inputs. 2 are on an integrated video card, and one is on a second Videocard.
First, I downgraded back to Photoshop CC 17 as 2018 was simply crashing on launch.
Then, unplugging monitors in the integrated videocard, and then loading PS with only one monitor seem to make it work and load correctly. So far it is the only way I am able to run it so that files can be opened. The Preferences section does not load any video/graphics info that is editable, I am so far not able to make a change there, and instead just quickly unplug my two extra monitors before getting to work.
I have work to do, so this inconvenience will have to work for now.
If I leave all 3 monitors plugged in Photoshop does not load correctly. It "starts" but I am not able to open or edit any files.
Yes on Windows
Try running the CC cleaner tool between uninstalling and re-installing Use the Creative Cloud Cleaner Tool to solve installation problems
Running multiple GPUs is known to cause issues with Photoshop. It will run multiple monitors without issue from one GPU. See section 7 of the link below.
Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues
Thanks for the idea. SInce I never could launch PS CC 2018 after the initial "updage" a month ofr so back, I have had to go back to PS CC 2017 (and spend hours re-loading all my numerous plugins!). I would try your idea but it sounds like I can't just uninstall PS CC 2018 without killing PS CC 2017 in the process, right?! PS CC 2017 is running fine, and I would hate to loose another half-day plus reloading PS CC 2017 (and sub-tending plugins) if this didn't work. I just recently got an update feed for a new PS CC 2018 which I was hoping would slove the problem - but after the update - PS CC 2018 still immediatly crashes on launch...
You can have several versions installed on the same PC (I have CC2018, CC2017 and CS6 all installed here and switch between them for testing.
To do that , when you install/update, in the CC desktop app, click on Advanced and uncheck "Delete Previous Versions"
Same fix for me as Abelabelabelabel
2 monitors on video card
1 monitor integrated / onboard video
Disconnected the one monitor from integrated video using the control panel
leaving the other two monitors from the video card, Photoshop fired right up no problem.
Same problem here.
Windows 10, eight core processor, 16 GB memory, dual monitor from add-on card (not using integrated card)
Crashing on "installing panels." It was crashing on "loading panels". I launched Creative Cloud and it wouldn't show any information, so I did a repair installation on it and then apps showed up. I uninstalled PS CC 2018 and then re-installed to get it to change it's crash from "loading" to "installing."
PS CC 2018 worked OK on my dual monitor installation until Windows 10 Fall Creator Pack update. I feel the issue is with something that MS did with the update.
Fortunately, I don't load a lot of extras into PS, so I guess I'll install PS CC 2017 along side and use it until someone figures out what is going on. A single monitor use of of PS is not possible for me as I must have my other monitor on and running for business purposes.
Just for clarity - in case anyone else reads the thread, multiple monitors are not an issue (I use three here). Multiple GPUs do cause problems. If you want to run multi monitors with Photoshop, the advised way is to get a card with multiple outputs.
I was able to go back to PS CC 2018 (version 19.0, I believe) and it opens and operates correctly. The issue seems to pop up with the update that it now shows as available in the Creative Cloud interface (I think it's 19.2). Of course, changing versions causes you to lose everything and start over.
FOLLOW UP: This doesn't seem to be working now. PS CC 2018 launched one time without any issues. The next launch, it crashed again. So I guess, I'll be rolling back to 2017.
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Yes, I have the same issue on a PC. Installed it and now it crashes every time I use it. This is getting very aggravating.
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THIRD FOLLOW UP - MAYBE THE MOST HELPFUL
I BELIEVE it is related to Chrome. From some trial and error, PS CC 2018 crashes when launching when the Chrome browser is launched. I don't have the time to dig into the reasons, but possibly a memory reserved area, or something like that, which Chrome AND PS 2018 CC is trying to use.
Once PS 2018 CC (even the latest version) is loaded, you can re-launch Chrome and everything works correctly - until you have to launch PS 2-18 CC again, which requires you to close 9not minimize) Chrome. This was tested with tabs open in Chrome and without any tabs open in Chrome. BTW: I am using the latest available updates for everything.
If someone wants to run with this and see what they can find, please feel free to.
If this "FIX"works for you, please post a reply so everyone will know.
I have a similar problem. Photoshop CC 2018 crashes on startup when OpenCL is checked.
I tried the laptop display or the external monitor only (one or the other), same result. Have latest drivers. This is a laptop with Windows 8.1, i7-4700HQ, Intel HD 4600 and Nvidia GTX 960M 2GB with automatic switching (I cannot simply disable one of them), 16 GB RAM. The laptop is only 2 years old from 2015. But The list of supported cards does not include both of the ones I have:
It doesn't seem logical to expect everyone to buy a completely new computer system every year to be able to use the newest version of Photoshop.
(looked again, and the oldest version of the mobile Geforce GTX series listed on the FAQ is the 965M, which is very similar to the 960M that I have. Both support OpenCL 1.2)
I have followed the troubleshooting guide. Nvidia Control Panel > Manage 3D settings > Global Settings > Preferred graphics processor > High Performance Nvidia. In Program Settings, I also set Photoshop.exe and sniffer.exe to High Performance Nvidia. Afterwards, in Photoshop preferences when I enable Graphics processors Settings and wait 1 minute it will now say "Nvidia GTX 960M". But will only work without OpenCL checked.
I tried using basic mode in the graphics settings but that did not help.
I guess disabling OpenCL isn't much of a problem as it seems to only accelerate a couple of filters that I might rarely use.
System info says:
OpenCL crashed on 11/28/2017 at 11:30:57 PM (Initializing OpenCL and OpenCL enabled features)
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
glgpu.GLName="NVIDIA GeForce GTX 960M"
glgpu.GLRenderer="GeForce GTX 960M/PCIe/SSE2"
clgpu.CLName="Intel(R) HD Graphics 4600"
clgpu.CLName="GeForce GTX 960M"
I have the same problem with Photoshop CC 2018 crashing at Initializing panels." I have a new 17" HP ZBook with the 3840 x 2160 DreamColor screen. I have Microsoft's most up-to-date Windows 10 Pro - 64bit. I have 32 GB RAM. I have the NVIDIA Quadro P4000 video card with 8 GB memory. And my CPU is the Xeon E3-1535v6 @ 3.10 GHz. It is fast for a laptop.
Photoshop CC 2017 works great, just does not have some new features I would like to be able to use.
I have installed and uninstalled and reinstalled Photoshop CC 2018 - Photoshop CC 2017 twice. I am now back to Photoshop CC 2017 so that I can get some work done.
Lightroom CC Classic works fine and while I have not used Bridge 2018, it loads.
What is Photoshop looking for that it can not find. I only have one video card, video on the motherboard was disabled in the BIOS by HP and I only have the screen that came with the laptop.
I'm not sure if the onboard graphics can actually be disabled on a laptop, because supposedly secondary graphics cards pass through the integrated graphics on Intel chipsets. Are you able to run Photoshop 2018 when opening it on the 2nd time after a crash? On my laptop, after the crash, opening Photoshop 2018 the 2nd time will automatically disable the advanced graphics settings, allowing it to run. Then I re-enable the advanced graphics and uncheck "OpenCL", as this is the cause of my problem. Then close and restart Photoshop for the change to take effect.
If you're able to to run Photoshop, try unchecking OpenCL. Also if you open "System Info" in Photoshop, you can look down the list and look for clgpu.CL. If you only have this, then your problem is different from what this thread is about. If you see clgpu.CL further down the list after clgpu.CL, (look to see if you have both 0 and 1), then this is probably the cause of your problem.
Adobe support isn't help out with this issue with laptops that have 2 graphics cards, so the only option is to disable OpenCL in the settings, since laptops cannot disable the integrated graphics. You lose a few filters.
Thank you for your response. You are the first and only person to respond in a month of searching for help.
First, the HP ZBook is not like most laptops. It is a workstation in a small package. I have two graphic options in the
BIOS: Discrete Graphics or Hybrid Graphics. HP set it to Discrete when it was manufactured.
This is a copy of part of my System Information from Photoshop CC 2017 - can't load Photoshop CC 2018:
glgpu.GLName="NVIDIA Quadro P4000"
glgpu.GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64_b0e1ba5 613f1478f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64_b0e 1ba5613f1478f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_amd64 _b0e1ba5613f1478f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvblwi.inf_a md64_b0e1ba5613f1478f\nvldumdx.dll"
Note: Photoshop correctly identifies that there is only one GPU - it does not see the "integrated GPU." There is no CLGPU.
Thank you again for taking the time to suggest a solution.
I hope that I do not irritate you with my responses. I am looking for help which we seem to not be able to get from Adobe.
I have done more research. I have a 2010 EliteBook running Windows 10, 64-bit, Version 1703 (OS Build 15063.726) I reactivated Adobe Creative Cloud on that computer and updated to PS 19.0 without any problems. Things noted:
- The 2010 EliteBook's BIOS does not have the graphics option that the ZBook has, but it only shows the NVIDIA graphics card and not the Intel option.
- The System Information generated by PS 19.0 continues to show just one GPU and no NativeGPU.
- This could be significant: The GLVersion with the older Win 10 operating system is "3.3" versus "4.1" with the Windows 10 Fall Creators Update. Do you think that this may be part of the problem?
- This older computer has an NVIDIA Quadro FX 880M video card versus the newer, much faster NVIDIA Quadro P4000. Another variable.
- The Microsoft Fall Creators Update Version 2017 may be causing a problem with PS 19.0 but not the older PS 2017. ????
Conclusion: I have none as there are too many variables. It could be hardware related (not high on my list since PS 2017 works fine) or it could be software with an incompatibility between newest Windows 10, my hardware, and PS 19.0 bugs.
I am losing my bits at this as well.
I have installed CC and Photoshop 2018 and I think camera Raw was automatically installed.
Every time I launch PS now it just crashes my whole pc. Im done with it ! I have lost about 10 hours trying many different methods.
I have reinstalled and used CC cleaner tool and everything . New vid drivers. Nothing works and it gets worse.
7980XE 18 core
2 x 1080Ti cards < could dual cards be causing the issue ? Not running in SLI
Windows 10 Pro all latest updates
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I to was having the same problem with Photoshop cc 2018 crashing on start up. I did have duet display installed so I could work on two screens, I removed this and all is okay now.
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Have you tried the old solution to rename Photoshop.exe to OldPhotoshop.exe? It worked for me.
Here is a weird solution
After installing every version of photoshop known to man ..
I found that CC2015 and Camera Raw 9.1.1 worked!!!
About 5 hours of messing around and a broken keyboard this WORKED!!!
I have dual 1080Ti (not running in SLI) and I need them for work so i wasnt going to disable them or pull one out.
Hope this may help someone else
I was using a Dell port replicator to cast my laptop screen to a monitor so I could work with my laptop shut. It crashed every time at the splash screen. After changing back to just the laptop screen, it booted just fine. Then I turned on my monitor and it kept working on both screens. I guess it doesn't like to boot to the monitor, but will work fine with it after launch.
It doesn't work for me. In step 8 I couldn't select the application I wanted to remove, because I already de-installed it at step 3.
Using a port replicator for a laptop too (D6000 with 2 external monitors, and laptop closed after boot-up. [Gawd I hate this "dock", but I digress]). The talk of monitors got me to check the various combos. I just opened the laptop, but kept using the 2 external displays like normal, and Photoshop opened. With laptop closed, PS didn't open. I can close the laptop again once PS opens, and continue to use it without issue. (Granted, have not troubleshooted all file types and options, but completed the simple task I needed.)
Well at least we have a workaround, right? This was driving me crazy before.
The method of closing out Google Chrome, holding down Shift, Ctrl, Alt and running Photoshop as a admin got me past crashing at startup. It would keep freezing at the "loading panels" text on the startup window.
When I simply shut down google chrome, and tried to open Photoshop, it still froze, seems I needed to clear the prefs as well to get it to play games.
I did find another thread related to CC17 and a issue with chrome, but I did not have the .dll file they were referencing on my system.
i7-26000K @ 3.4Ghz - Windows 10 - 32GB Ram - 1080Ti GFX
thank you Paul Cope. I have CS6 which kept crashing, slow to load files etc, So I installed the trial of PS CC - same thing. Your solution fixed CS6
Hi. I'm also having problems with photoshop cc18. It keeps crashing my whole computer. I'm using the cloud. Any advice?
Take it to your nearest computer repair guy,a new install of OS and CC2018 required.Any program that crashes a poota means you have serious issues.Deep down I think Adobe know they have an issue with CC2018 so expect a patch soon.Good luck.(by the way Adobe half fixed mine,still won't open off the flash so pinned to task bar from windows explorer,starts ok from there.)
Yesterday I installed the last update to CC 19.01 and ... the sam issue. I have tried to uninstall and re-install the new version, but it does not help. After peeling the onion I installed the older version - cc2017 18.1.2 again. It works, but I'm pretty disappointed by the new version and the time I have lost to solve the issue. I expect thr patch too.
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I gave Adobe remote access and voila fixed,not 100% but very good.They admit there is a small problem and a patch is on it's way.Service was excellent .Try this,it worked for me......Contact Customer Care
How did they fix the issue? Did they give you a report? My boss will not agree to give a remote access to my computer, it is not a solution for me