0 Replies Latest reply on Nov 12, 2017 7:03 PM by andrewn49761271

    Cannot import any video files

    andrewn49761271

      Hello,

       

      I have tried importing video files from three different sources, each gives me the error "This file appears to be unsupported or damaged".

       

      The files are from Leica D-LUX Type 109, GoPro HERO5 Session, iPhone 7 Plus. They all open perfectly in QuickTime and VLC.

       

      Here is the output from ffprobe on the files to show the codecs being used:

       

      $ ffprobe -i LeicaDLUX.MP4

      Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'LeicaDLUX.MP4':

        Metadata:

          major_brand     : mp42

          minor_version   : 1

          compatible_brands: mp42avc1

          creation_time   : 2017-06-28T12:41:12.000000Z

        Duration: 00:00:19.68, start: 0.000000, bitrate: 20474 kb/s

          Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709), 1920x1080 [SAR 1:1 DAR 16:9], 20296 kb/s, 25 fps, 25 tbr, 90k tbn, 50 tbc (default)

          Metadata:

            creation_time   : 2017-06-28T12:41:12.000000Z

          Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 125 kb/s (default)

          Metadata:

            creation_time   : 2017-06-28T12:41:12.000000Z

       

      $ ffprobe -i GoPro.MP4

      Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'GoPro.MP4':

        Metadata:

          major_brand     : mp41

          minor_version   : 538120216

          compatible_brands: mp41

          creation_time   : 2017-10-08T13:49:24.000000Z

          firmware        : HD5.03.02.51.00

        Duration: 00:08:52.01, start: 0.000000, bitrate: 60190 kb/s

          Stream #0:0(eng): Video: h264 (High) (avc1 / 0x31637661), yuvj420p(pc, bt709), 1920x1080 [SAR 1:1 DAR 16:9], 59993 kb/s, 90 fps, 90 tbr, 90k tbn, 180 tbc (default)

          Metadata:

            creation_time   : 2017-10-08T13:49:24.000000Z

            handler_name    : GoPro AVC

            encoder         : GoPro AVC encoder

          Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 128 kb/s (default)

          Metadata:

            creation_time   : 2017-10-08T13:49:24.000000Z

            handler_name    : GoPro AAC

          Stream #0:2(eng): Data: none (gpmd / 0x646D7067), 34 kb/s (default)

          Metadata:

            creation_time   : 2017-10-08T13:49:24.000000Z

            handler_name    : GoPro MET

          Stream #0:3(eng): Data: none (fdsc / 0x63736466), 17 kb/s (default)

          Metadata:

            creation_time   : 2017-10-08T13:49:24.000000Z

            handler_name    : GoPro SOS

       

      $ ffprobe -i iPhone.MOV

      Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'iPhone.MOV':

        Metadata:

          major_brand     : qt 

          minor_version   : 0

          compatible_brands: qt 

          creation_time   : 2017-11-13T01:40:32.000000Z

          com.apple.quicktime.location.ISO6709: -33.8881+151.1936+025.233/

          com.apple.quicktime.make: Apple

          com.apple.quicktime.model: iPhone 7 Plus

          com.apple.quicktime.software: 11.0.2

          com.apple.quicktime.creationdate: 2017-11-13T12:40:32+1100

        Duration: 00:00:05.53, start: 0.000000, bitrate: 15030 kb/s

          Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709), 1920x1080, 14922 kb/s, 30 fps, 30 tbr, 600 tbn, 1200 tbc (default)

          Metadata:

            rotate          : 90

            creation_time   : 2017-11-13T01:40:32.000000Z

            handler_name    : Core Media Data Handler

            encoder         : H.264

          Side data:

            displaymatrix: rotation of -90.00 degrees

          Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, mono, fltp, 95 kb/s (default)

          Metadata:

            creation_time   : 2017-11-13T01:40:32.000000Z

            handler_name    : Core Media Data Handler

          Stream #0:2(und): Data: none (mebx / 0x7862656D), 0 kb/s (default)

          Metadata:

            creation_time   : 2017-11-13T01:40:32.000000Z

            handler_name    : Core Media Data Handler

          Stream #0:3(und): Data: none (mebx / 0x7862656D), 0 kb/s (default)

          Metadata:

            creation_time   : 2017-11-13T01:40:32.000000Z

            handler_name    : Core Media Data Handler

       

      Am I doing something wrong? Does Lightroom not support video files? Any advice on this matter would be greatly appreciated!