29 Replies Latest reply on Sep 22, 2018 10:02 PM by BrendaTharp

    File Icons CC2018 Mac High Sierra

    PaulK59

      Hi,

      I hope someone can help me with this problem.

      I am running Mac High Sierra and CC2017 was working fine, I updated to CC2018 and now all my file icons look like this:

      Screen Shot 2017-11-13 at 08.51.18.png

      I have tried uninstalling and re-installing CC2017 and CC2018 but the icons refuse to change (Illustrator .eps look the same as well).

      I have even installed a fresh copy of High Sierra and restored everything else from time machine.

      Your help would be much appreciated.

      Thanks, Paul.

        • 1. Re: File Icons CC2018 Mac High Sierra
          gener7 Adobe Community Professional & MVP

          Go to the Finder menu  View > Show View options and adjust the icon size from small to large to see if you can get the icons to render.

           

          Screen Shot 2017-11-13 at 1.58.51 AM.png

          • 2. Re: File Icons CC2018 Mac High Sierra
            PaulK59 Level 1

            Hi, just gave that at go and it just makes the white icon bigger and smaller.

            Thanks.

            • 3. Re: File Icons CC2018 Mac High Sierra
              gener7 Adobe Community Professional & MVP

              Let's try this:

               

              1. Open to the Preferences folder of your home directory
                (your home > library > preferences)
              2. Delete com.apple.finder.plist
              3. Right click on Finder icon and select Relaunch. (You can also open the force quit window and relaunch Finder.) Or restart your Mac.

              Note: You may see some previews and not others.. if it seems that your Photoshop file preview thumbnails are fine, this could be because Photoshop saves a preview intentionally where as other applications are showing previews differently.

              2 people found this helpful
              • 5. Re: File Icons CC2018 Mac High Sierra
                PaulK59 Level 1

                Hi, tried that and no difference.

                Thanks.

                • 6. Re: File Icons CC2018 Mac High Sierra
                  gener7 Adobe Community Professional & MVP

                  Ok, I have to leave, but I will link you to a HS forum where you can ask.

                   

                  macOS High Sierra (10.13) | MacRumors Forums

                  • 7. Re: File Icons CC2018 Mac High Sierra
                    PaulK59 Level 1

                    Hi, hmmm tried changing the open with to 'preview' but the icon stayed the same, so changed it back to photoshop.

                    Just for clarity - when the show icon preview is turned on the system generated preview of the document works fine, the icon problem is when the icon preview is turned off.

                    Thanks.

                    • 8. Re: File Icons CC2018 Mac High Sierra
                      PaulK59 Level 1

                      OK, thanks.

                      • 9. Re: File Icons CC2018 Mac High Sierra
                        Jeff Arola Adobe Community Professional

                        You should leave Show Icon Preview checked in the Finder menu  View > Show View options.

                         

                        Having it unchecked is why your seeing just the generic preview icon.

                         

                        icopre.png

                        1 person found this helpful
                        • 10. Re: File Icons CC2018 Mac High Sierra
                          gener7 Adobe Community Professional & MVP

                          Jeff, he did mention the icons showed up after the upgrade, so is it possible the install altered something in the Finder View Preferences?

                          • 11. Re: File Icons CC2018 Mac High Sierra
                            PaulK59 Level 1

                            Hi, the icon document previews work fine and I have them turned on in lots of folders, no problem.

                            I have some folders with hundreds of photos in that I use list view and I just want the default photoshop or illustrator icon for the relevant file type to show like it used to, but all I get is the white icon shown above.

                            Thanks.

                            • 12. Re: File Icons CC2018 Mac High Sierra
                              PaulK59 Level 1

                              Hi, Today some of the icons are showing as 'preview' icons even though they are associated with 'photoshop'.

                               

                              Screen Shot 2017-11-14 at 07.29.13.png

                               

                              Others are not, totally baffled. Thanks.

                               

                              Screen Shot 2017-11-14 at 07.37.10.png

                              • 13. Re: File Icons CC2018 Mac High Sierra
                                gener7 Adobe Community Professional & MVP

                                That's true. Some of my image thumbnails show up as icons in list view. But you can select column view and preview any selection on the list or try coverflow. The Finder is just that versatile and can be switched easily.

                                 

                                Gene MacOS 10.13.1

                                • 14. Re: File Icons CC2018 Mac High Sierra
                                  gener7 Adobe Community Professional & MVP

                                  See if a restart helps. Otherwise doesn't seem a big problem if CC 2018 opens.

                                  • 15. Re: File Icons CC2018 Mac High Sierra
                                    PaulK59 Level 1

                                    Hi, by repeatedly associating the file to 'preview' and then photoshop and restarting numerous times all the icons are now showing as 'preview' icons despite being associated with photoshop, so I think I will settle for that and live with it.

                                    Thanks for your help, Paul.

                                    • 16. Re: File Icons CC2018 Mac High Sierra
                                      graphic mac Level 1

                                      For everyone following and replying: He is NOT referring to image previews in the Finder Icons. He's talking about the design of the icons themselves.

                                      -------------

                                       

                                      There is no problem here. Those are Adobe CC 2018's new icons. I answered your post at MacRumors about this, but here it is again for anyone wanting some background (it's actually an interesting read for designers):

                                       

                                      Background on the new icons.

                                       

                                      1*uW13VmhKXBJ5b9PskucqBQ.png

                                      • 17. Re: File Icons CC2018 Mac High Sierra
                                        PaulK59 Level 1

                                        Hi, just read your other reply, thank you.

                                        • 18. Re: File Icons CC2018 Mac High Sierra
                                          gener7 Adobe Community Professional & MVP

                                           

                                          There is no problem here. Those are Adobe CC 2018's new icons. I answered your post at MacRumors about this, but here it is again for anyone wanting some background (it's actually an interesting read for designers):

                                           

                                          Background on the new icons.

                                           

                                           

                                          Amazing  the thought and planning that goes into these icons, but somewhere down the road another design will replace these.

                                          • 19. Re: File Icons CC2018 Mac High Sierra
                                            graphic mac Level 1

                                            gener7  wrote

                                            Amazing  the thought and planning that goes into these icons, but somewhere down the road another design will replace these.

                                            Yep. And these icons today that some people don't like will suddenly become classic and those same people will complain about the icons that replace these. I've seen this same cycle in software development since the mid 80s.

                                            • 20. Re: File Icons CC2018 Mac High Sierra
                                              gener7 Adobe Community Professional & MVP

                                              I guess icon design is part of keeping the product fresh. Your program has new abilities and you need cosmetic design changes to indicate the overhaul. The new file icons are visually pleasing to me. I'm a user, but appreciate good design.

                                               

                                              As for program changes, I do feel blindsided when Adobe pulls a useful feature over usage statistics. Device Preview is an example.

                                              I've learned to adapt, because a discontinued feature rarely returns.

                                               

                                              For Photoshop, thumbnails are good visual indicators at the Finder level. Strange that PSB thumbs do not render in MacOS, but John Ellis's PSB Quicklook plugin works nicely.

                                               

                                              I also found a way to edit the finder plist to increase thumbnail size in the Open/Save dialogs... More about that if you'd like to know.

                                               

                                              Anyway, I don't mean to be stuck on one topiic. I "discovered" your Graphic Mac blog got a chance to look at your article on USB C and Thunderbolt and found out about DaFont. Very useful information even for a non-designer like myself that likes well thought out design.

                                               

                                              Gene

                                              • 21. Re: File Icons CC2018 Mac High Sierra
                                                MacLady Level 1

                                                I am running Mac OS 10.13.1 High Sierra and using Photoshop CS3 v 10.0.1. Before I upgraded to High Sierra, all was well. Now, if I bring a jpeg into Photoshop, make changes, and then save the file, the resulting file icon is the generic jpeg one. This is true if the file is on my desktop or in a Finder window (list view or icon view). If I select the file and do command-I to get a Get Info window, I can see the preview picture at the bottom of the Get Info window. This is what I did to make the preview photo show up on the file icon:

                                                 

                                                1. Select the file - either on the desktop or within a folder.
                                                2. Command-I to open the Get Info window.
                                                3. Click on the little generic icon at the top left of the Get Info window.
                                                4. Command-X.
                                                5. The little icon at the top left of the window won’t change, but the file icon you see on the desktop or in a Finder window will change.

                                                 

                                                This works for me. Perhaps this will work for you also.

                                                3 people found this helpful
                                                • 22. Re: File Icons CC2018 Mac High Sierra
                                                  bellevue scott Level 1

                                                  To be fair, the problem with icon previews between Adobe and Apple has been an ongoing battle for years. Somewhere back in time, I'm not sure when, it's been a few years now, Apple changed the specification for icon preview implementation, and Apple and Adobe have been in a pissing contest ever since. I would have to go back and look for all the details, but I do remember Chris Cox of Adobe being very knowledgeable on this issue, and insisting that Adobe had implemented previews the way Apple wanted, but that Apple wouldn't budge. And none of this would surprise me, as Apple has been pissing on Adobe for years now.

                                                   

                                                  While I noticed the new Adobe icons after a recent update (not sure if it was 10.12.x or PS2018 that caused it), what really matters is the lack of icon preview, and that's been going on for a long time. It's caused issues with my work flow, and I'm sure many others as well, and it keeps getting worse. I've often now got directories where I can't see half of the icon previews, so I need to open a file to see what's in it. But again, this has been going on for a long time. If previews worked correctly, you wouldn't see the new icons anyway, you would see a preview, which is what we all really want to see anyway.

                                                   

                                                  But all of this really points to Apple, as Adobe has no interest in breaking icon previews and appears to have tried, with little or no cooperation from Apple. Just my two cents.

                                                  • 23. Re: File Icons CC2018 Mac High Sierra
                                                    graphic mac Level 1

                                                    https://forums.adobe.com/people/bellevue+scott  wrote

                                                     

                                                    ...While I noticed the new Adobe icons after a recent update (not sure if it was 10.12.x or PS2018 that caused it), what really matters is the lack of icon preview, and that's been going on for a long time. It's caused issues with my work flow, and I'm sure many others as well, and it keeps getting worse. ...

                                                    This confuses me, because while the icons for the file formats has changed over the years, the Icon Preview functionality has always been available for supported file formats (basically, anything that Photoshop can open), and has always worked perfectly, if not a tad slowly, on macOS.

                                                     

                                                    I've never had a TIF, JPG, PNG, GIF, PSD, EPS, AI, or any other common image format that didn't offer icon previews of the file in the Finder. Like I said, sometimes it's annoyingly slow for the previews to populate the icons if the folder has tons of image files in it, but it has always eventually worked as long as you have the Finder preferences set to Show Icon Previews.

                                                     

                                                    I've worked on hundreds of Macs in dozens of organizations and I've just never seen it NOT work. The one thing I have seen is when folders full of images that exist on a Windows-based server on a slow network take forever... and I mean for-absofreakinglutely-ever to have the image previews populate the icons. Many times it requires closing and re-opening the folder to kind of kick it in the pants... but eventually they worked.

                                                    • 24. Re: File Icons CC2018 Mac High Sierra
                                                      gener7 Adobe Community Professional & MVP

                                                      PSB is one image file format that OSX will not render thumbnails for. I have to rely on John Ellis' PSB Quicklook plugin.

                                                      • 25. Re: File Icons CC2018 Mac High Sierra
                                                        michelc32137644

                                                        it works for me, but is there not a change in the setting which allow not to do it for each image individually?

                                                        • 26. Re: File Icons CC2018 Mac High Sierra
                                                          graphic mac Level 1

                                                          Yes. The Finder Preferences has the option to turn on or off Show Icon Previews. But that seems to be the issue being discussed here... it works perfectly for most people, but for many other it does not.

                                                          • 27. Re: File Icons CC2018 Mac High Sierra
                                                            BrendaTharp Level 1

                                                            I have been repeatedly frustrated by this same issue of icon previews no longer showing up fore jpeg, tiff or psd files. Or png or gifs. Has there been any improvement or solution by anyone here on this thread? I have tried everything that was suggested, with no change in results. Every now and then one or two pictures will show a finder preview of the image, but rarely. Most do not. It is painfully slow to click on a file and get the preview to show up on the right, too. My files are often 100 mb with layers or with my high megapixel camera, and they take a long time to load up in that finder window.

                                                             

                                                            Please tell me someone reading this thread now has found a solution to this issue?

                                                             

                                                            Thanks, Brenda

                                                            • 29. Re: File Icons CC2018 Mac High Sierra
                                                              BrendaTharp Level 1

                                                              Thanks, but ironically when I use quicklook on my mac, it shows the preview, and then afterwards the file thumbnail icon is viewable as the picture it is! I'd prefer to resolve this apple issue without installing more plug-ins, but I'll keep this in mind if I give up after a few more weeks of sleuthing this out...