I am having the identical issue - was working fine until latest update. me and an adobe customer support staff are working through it at the moment. will post here when we find a solution. Unfortunately it isn't possible to roll-back to prev version for XD.
Thanks for sharing, hopefully we find a solution soon as nothing I've tried has helped.
no prob. ok so we spent about 3 hours debugging - we traced the error to a dll file: if you hit windows key and type "event viewer" and expand errors and double click you'll see the following amongst the error messsage: Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll. We tried replacing it with other copies, as well as forcing permissions via power shell. that rules out any permissions issue with the dll. The issue has been raised to the next level and they are investigating. I'm a developer myself, and from seeing the similar issue that another user had caused by adobe typekit, my spidey-sense tells me it could be issue to do with a failed API request that occurs when the text tool is used. That is complete speculation ofcourse. will be interesting to see what the error is caused by and how they fix it. will post here when I know more.
Are you still debugging?
Two version (specific to me) & general version (might be the problem)
I have three groups of fonts I have
- System Fonts
- Typekit Fonts
- Self Installed Fonts
I began by removing the fonts I have a backup of which consisted of
- I downloaded a font manager but that crashed unknown why. (uninstalled)
- I began removing self installed fonts & restarting to check. (no luck)
- Reinstall & restart all self installed fonts (XD is working with all the fonts I was currently working in a project with)
- I turn on Typekit and there is an error that Open Sans is installed
- Uninstall self installed open sans and install typekit. (XD works)
- Install Open Sans (my copy not typekit) then XD crashes
- Unstall Open Sans (XD works)
Since I mixed two Fonts of the same type by different means they mixed and caused a crash for XD.
Fix for myself: Uninstall Open Sans & install from one source
General Fix (maybe?): Check fonts if they are installed from two difference sources for example (Typekit & my backup fonts file)
Larry & I tried to debug earlier by hiding fonts till we found something but XD kept crashing even if all fonts were hidden. Which is when I began to try all kinds of ways I could fix the font issue.
Thanks to Larry for helping.
Thanks for posting the information, Jose!
Other folks on the thread, could you please let us know if uninstalling Open Sans resolves the issue?
I have removed Open Sans from my computer (had it installed via SkyFonts + one Condensed font via Typekit) but the problem persists.
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Finally XD stopped crashing after I unsynced all fonts from Typekit. I will now try to restore them one by one and will let you know which one caused and issue. Here's my original list:
- Bebas Neue
- Clone Rounded Latin
- Coranto 2
- Futura PT
- Futura PT Bold
- Proxima Nova
This wont help generally speaking - since i do not have anything synced with typekit at all ... and its still crashing ....
Was experiencing the same bug, XD crashed when using the text tool in any way. Stopped doing this after I unsynced all the fonts from Adobe Typekit.
Installed all fonts from typekit except Proxima Nova and XD crashed.
It may not be directly connected with Typekit but with one of the font files. I will try reinstalling them and will let you know if any particular file triggers the problem.
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Was trying fonts out and Gibson Bold is the only one left.
sync on with Gibson Bold = crash
sync on no Gibson Bold = XD working
Gibson Bold can't sync while XD is open
Gibson Bold if installed while XD is open will crash XD after modifying text again.
Replicating Error: Video
Gibson error downloading: Video
Confirm, same here.
removed all fonts from the computer and all copies of the fonts from it. Installed the working fonts that are in the file through taipkit, but the same flies
Tried it the other way around, turned off the taypkit and removed the synchronization, left the fonts on the computer, the same thing, crashes.
I removed all fonts (installed and systemic Windows fonts). Disconnected synchronization with Typekit and removed all fonts from there. Re-downloaded and installed system fonts and my installed working fonts.
This is Ben from Typekit. We would definitely like to know if Typekit fonts seem to be related to or causing the crashes in XD. If so, would you send us an email with what you've found: firstname.lastname@example.org?
Thanks so much,
A little later I'll try to check by connecting Typekit and tell what will happen.
Hi Ben, sent via e-mail as requested.
XD is crashing for me too upon use of type tool. Cannot use XD.
I was having the same issue in Windows 10 with XD crashing. I unsynced Gibson and all seems to be working fine now.
This is Ben again from Typekit. So far, we know this is an issue on Windows but not Mac and the XD team is looking into it. It doesn't appear that it only affects Gibson or Typekit fonts but fonts that have certain characteristics.
This appears to be an issue on the XD implementation but we'll keep an eye on it and work with them as well. More activity in this thread: Adobe XD Version 2.0 crashes when double clicking text
Thanks for bringing this to our attention.
We realize how time consuming and challenging the workaround is for this issue. As a result, we are planning to release a hotfix to address the underlying issue. We hope to get this out in the first half of next week.
Still waiting on a fix to this issue. It has now been over a week without XD and has made work very difficult when your software doesn't work. An update would be appreciated.
We just released XD 2.1, which fixes this issue. If you don't see the update immediately, launch the Creative Cloud desktop application, click on the ... button in the upper right hand corner, and select "Check for App Updates." Thanks again for your patience as we worked to resolve this issue!
Just in time - client presentation tomorrow. was about re create everything in indesign. ROFL
Now I can get back to prototyping like a BOSS
Since XD is a UWP app and can't be acessed to create a backup from folder contents before update. Is there backup method known besides a system image?
Just in case one update creates another similar situation?