18 Replies Latest reply on Jul 14, 2018 12:14 AM by Andrew_Adm

    Photoshop 2018 crash on print

    omerh7177378 Level 1

      Cannot print in Photoshop 19.0.1 (2018). Every time I try to print, using File->Print or CTRL+P, the program crashes.


      I am using windows 10 Home and Brother printer.


      The only workaround is installing a previous PS


      Anyone else encountered this issue? !

        • 1. Re: Photoshop 2018 crash on print
          davescm Adobe Community Professional

          I encountered a similar issue some time ago. Try this :

          Go into Windows - Settings - Devices - Printers and Scanners and ensure you have a default printer set (if you have, it may be worth changing it and then changing it back).

          Now start Photoshop and try again.


          If that does not help - try resetting Photoshop preferences



          2 people found this helpful
          • 2. Re: Photoshop 2018 crash on print
            omerh7177378 Level 1

            Thanks for the quick input. Sadly, I already tried that and it was unsuccessful.

            • 3. Re: Photoshop 2018 crash on print
              fenjas29325284 Level 5

              I had the same issue and did as Dave said and additionally I had to reinstall the printer driver (Brother MFC 5890 CN).

              God knows why ...



              2 people found this helpful
              • 4. Re: Photoshop 2018 crash on print
                omerh7177378 Level 1

                A sad development. I was able to print just fine on PS 2017. Now, after I allowed the Adobe tech team to see what the issue is and tinker with all sorts of drivers, every version of PS crashes when printing ( tried all the way down to CS 6)....

                • 5. Re: Photoshop 2018 crash on print
                  fenjas29325284 Level 5

                  I remember I let Windows (Win 10 Pro) search for the driver and it installed a driver by Microsoft, not by Brother.



                  • 6. Re: Photoshop 2018 crash on print
                    linda-hall Level 1

                    Exact problem.  Just started today.  Printed with no problem at all 2 days ago, today PS crashes EVERY time I try to print.


                    Tried resetting prefs, changing default printer, nothing has worked.


                    Photoshop 19.0.1 (2018)/Win10/Epson 8500 printer with Epson drivers.


                    I really do not want to go through uninstall/reinstall older version.


                    REALLY need this fixed asap!

                    • 7. Re: Photoshop 2018 crash on print
                      lkirgan Level 1

                      Same issue.  PS 2018 crashes when given a prompt to print.  Following for solution.


                      Windows 10

                      Epson 3880

                      PS 2018

                      • 8. Re: Photoshop 2018 crash on print
                        PECourtejoie Adobe Community Professional

                        Hello, please all users state the exact version of Photoshop that you are using (help>system info...)

                        The version of Win 10 (fall creator, etc.), if it started after a windows update, any relevant info.

                        The printer driver version, if other version crash, etc.

                        • 9. Re: Photoshop 2018 crash on print
                          lkirgan Level 1

                          Here's the deal.  Everything worked until updating CC to 2018.  Now it doesn't.  Problem started after updating to latest CC versions.


                          Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

                          Operating System: Windows 10 64-bit

                          Version: 10 or greater 10.0.16299.15

                          System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

                          Physical processor count: 8

                          Logical processor count: 16

                          Processor speed: 3600 MHz

                          Built-in memory: 32716 MB


                          Epson 3880 Driver 6.62


                          It is an obvious problem based on the number of people having the issue in this and other threads.



                          • 10. Re: Photoshop 2018 crash on print
                            01jonesc Level 1



                            I'm encountering exactly the same issue with both Photoshop CC 2017 and 2018.

                            The issue occurs every time I attempt to print, before the print dialogue has even appeared.

                            I have tried resetting my preferences, uninstalling and reinstalling Adobe suite entirely, reinstalling the printer drivers and making sure it is up to date, updating windows through windows update to make sure I have the latest version and also deleting my profile from the computer entirely (this worked for about a month before the issue started again). I've had it happen with multiple files even those created in Photoshop 2018 on a different machine, I have also tried creating a new canvas and copying the content of the crashing file into it, closing the crashing file and printing again and the crash still occurs. There doesn't appear to be any information in the event log that gives any detail beyond "Adobe Photoshop has stopped responding".


                            I am on Windows 10 1709 fully patched and up to date.

                            We have several networked printers that are available to me when I log in:

                            HP Designjet T7100ps - This is the printer I'm trying to print to most often when it crashes but not always

                            Taskalfa 4551ci

                            HP LaserJet 2430

                            Epson 7800


                            Below are my computer specifications taken from system info (edited to remove personal data):

                            OS Name Microsoft Windows 10 Enterprise

                            Version 10.0.15063 Build 15063

                            Other OS Description  Not Available

                            OS Manufacturer Microsoft Corporation

                            System Name *************

                            System Manufacturer OEGStone

                            System Model CS-B

                            System Type x64-based PC

                            System SKU

                            Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)

                            BIOS Version/Date American Megatrends Inc. 1203, 10/12/2015

                            SMBIOS Version 2.7

                            Embedded Controller Version 255.255

                            BIOS Mode Legacy

                            BaseBoard Manufacturer ASUSTeK COMPUTER INC.

                            BaseBoard Model Not Available

                            BaseBoard Name Base Board

                            Platform Role Desktop

                            Secure Boot State Unsupported

                            PCR7 Configuration Binding Not Possible

                            Windows Directory C:\WINDOWS

                            System Directory C:\WINDOWS\system32

                            Boot Device \Device\HarddiskVolume1

                            Locale United Kingdom

                            Hardware Abstraction Layer Version = "10.0.15063.909"

                            User Name ***********************

                            Time Zone GMT Daylight Time

                            Installed Physical Memory (RAM) 16.0 GB

                            Total Physical Memory 15.8 GB

                            Available Physical Memory 4.87 GB

                            Total Virtual Memory 31.8 GB

                            Available Virtual Memory 10.7 GB

                            Page File Space 16.0 GB

                            Page File C:\pagefile.sys

                            Device Guard Virtualization based security Not enabled

                            Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

                            Hyper-V - VM Monitor Mode Extensions Yes

                            Hyper-V - Second Level Address Translation Extensions Yes

                            Hyper-V - Virtualization Enabled in Firmware Yes

                            Hyper-V - Data Execution Protection Yes


                            Below is my system info taken from Photoshop:

                            Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64
                            Number of Launches: 71
                            Operating System: Windows 10 64-bit
                            Version: 10 or greater 10.0.15063.1058
                            System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
                            Physical processor count: 4
                            Logical processor count: 8
                            Processor speed: 3592 MHz
                            Built-in memory: 16224 MB
                            Free memory: 2 MB
                            Memory available to Photoshop: 14346 MB
                            Memory used by Photoshop: 60 %
                            Alias Layers: Disabled.
                            Modifier Palette: Enabled.
                            Highbeam: Disabled.
                            Image tile size: 1024K
                            Image cache levels: 4
                            Font Preview: Medium
                            TextComposer: Latin
                            Display: 1
                            Display Bounds: top=0, left=0, bottom=1080, right=1920
                            Display: 2
                            Display Bounds: top=44, left=1920, bottom=1068, right=3200
                            Display: 3
                            Display Bounds: top=44, left=-1280, bottom=1068, right=0
                            OpenGL Drawing: Enabled.
                            OpenGL Allow Old GPUs: Not Detected.
                            OpenGL Drawing Mode: Advanced
                            OpenGL Allow Normal Mode: True.
                            OpenGL Allow Advanced Mode: True.
                            glgpu[0].GLName="NVIDIA GeForce GTX 770"
                            glgpu[0].GLVendor="NVIDIA Corporation"
                            glgpu[0].GLRenderer="GeForce GTX 770/PCIe/SSE2"
                            glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c 0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.i nf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_r ef_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepos itory\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore \FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\Dr iverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\Sy stem32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\W INDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd .dll"
                            glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
                            glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
                            clgpu[0].CLPlatformVersion="1.2 "
                            clgpu[0].CLDeviceVersion="1.2 "
                            clgpu[0].CLName="Intel(R) HD Graphics 4600"
                            clgpu[0].CLVendor="Intel(R) Corporation"
                            clgpu[1].CLDeviceVersion="1.2 CUDA"
                            clgpu[1].CLName="GeForce GTX 770"
                            clgpu[1].CLVendor="NVIDIA Corporation"
                            License Type: Subscription
                            Serial number: 94070523328361729203
                            Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
                            Temporary file path: C:\Users\cjj8\AppData\Local\Temp\
                            Photoshop scratch has async I/O enabled
                            Scratch volume(s):
                              Startup, 476.4G, 103.1G free
                            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
                            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

                            Installed components:
                               A3DLIBS.dll   A3DLIB Dynamic Link Library  
                               ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
                               AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
                               AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
                               AdobeOwl.dll   Adobe Owl   5.2.11  
                               AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
                               AdobePIP.dll   Adobe Product Improvement Program  
                               AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
                               AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
                               AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
                               AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
                               adobe_caps.dll   Adobe CAPS   10,0,0,6  
                               AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
                               ahclient.dll    AdobeHelp Dynamic Link Library  
                               AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
                               amtlib.dll   AMTLib (64 Bit) BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
                               ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
                               AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
                               AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
                               Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
                               BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
                               boost_date_time.dll   photoshopdva   11.1.0  
                               boost_filesystem.dll   photoshopdva   11.1.0  
                               boost_signals.dll   photoshopdva   11.1.0  
                               boost_system.dll   photoshopdva   11.1.0  
                               boost_threads.dll   photoshopdva   11.1.0  
                               cg.dll   NVIDIA Cg Runtime   3.0.00007  
                               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                               CITThreading.dll   Adobe CITThreading
                               CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
                               CRClient.dll   Adobe Crash Reporter Client DLL  
                               dnssd.dll   Bonjour   3,0,0,2  
                               dvaaudiodevice.dll   photoshopdva   11.1.0  
                               dvacore.dll   photoshopdva   11.1.0  
                               dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
                               dvamarshal.dll   photoshopdva   11.1.0  
                               dvamediatypes.dll   photoshopdva   11.1.0  
                               dvametadata.dll   photoshopdva   11.1.0  
                               dvametadataapi.dll   photoshopdva   11.1.0  
                               dvametadataui.dll   photoshopdva   11.1.0  
                               dvaplayer.dll   photoshopdva   11.1.0  
                               dvatransport.dll   photoshopdva   11.1.0  
                               dvaui.dll   photoshopdva   11.1.0  
                               dvaunittesting.dll   photoshopdva   11.1.0  
                               dynamiclink.dll   photoshopdva   11.1.0  
                               ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
                               icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
                               icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
                               icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
                               igestep30.dll   IGES Reader  
                               imslib.dll   IMSLib DLL  
                               JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
                               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                               libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
                               libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
                               LogSession.dll   LogSession  
                               mediacoreif.dll   photoshopdva   11.1.0  
                               MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
                               pdfsettings.dll   Adobe PDFSettings   1.04  
                               Photoshop.dll   Adobe Photoshop CC 2018   19.1.3  
                               Plugin.dll   Adobe Photoshop CC 2018   19.1.3  
                               PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
                               PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)  
                               PSArt.dll   Adobe Photoshop CC 2018   19.1.3  
                               PSViews.dll   Adobe Photoshop CC 2018   19.1.3  
                               SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
                               SVGRE.dll   SVGRE   79.586793   79.586793
                               svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
                               tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
                               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
                               TfFontMgr.dll   FontMgr  
                               TfKernel.dll   Kernel  
                               TFKGEOM.dll   Kernel Geom  
                               TFUGEOM.dll   Adobe, UGeom©  
                               updaternotifications.dll   Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
                               VulcanControl.dll   Vulcan Application Control Library  
                               VulcanMessage5.dll   Vulcan Message Library  
                               WinRTSupport.dll   Adobe Photoshop Windows RT Support  
                               WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
                               wu3d.dll   U3D Writer 

                            Required plug-ins:

                               (removed by mod for clarity)

                            Optional and third party plug-ins: NONE

                            Duplicate and Disabled plug-ins: NONE

                            Plug-ins that failed to load: NONE


                               com.adobe.inapp.purchase  2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseStock.html”
                               com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
                               Libraries  2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\index.html”
                               New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=”
                               com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseTypekit.html”
                               Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=”
                               Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
                               Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
                               Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                            Installed TWAIN devices: NONE

                            • 11. Re: Photoshop 2018 crash on print
                              PECourtejoie Adobe Community Professional

                              Trying to pinpoint the issue, are you sure that no windows update occurred around the same time?

                              • 12. Re: Photoshop 2018 crash on print
                                PECourtejoie Adobe Community Professional

                                Pinging  JeffreyTranberry Pete.Green not sure if PDFerguson is still active

                                • 13. Re: Photoshop 2018 crash on print
                                  01jonesc Level 1

                                  Windows security updates are forced upon us by WSUS in our environment so updates have been applied prior to the issue and indeed after the issue has occurred, we don't have any control over this. Do you have any information regarding a specific windows update package that I could confirm is or is not installed? Is this windows update a security update or a general update?

                                  • 14. Re: Photoshop 2018 crash on print
                                    01jonesc Level 1

                                    Any update on this issue as its still ongoing?

                                    • 15. Re: Photoshop 2018 crash on print
                                      Pete.Green Adobe Employee



                                      Have you updated to the 19.1.5 update yet? There was a fix for some of the memory issues that sometimes caused some printing crashes.


                                      Error while accessing performance preferences - 'An integer between 96 and 8 is required.'


                                      Let us know if it helps you out.



                                      • 16. Re: Photoshop 2018 crash on print
                                        antonioc94651065 Level 1

                                        And Im having the same problem... Since 2015, 2016, 2017 and now 2018.

                                        I have to save my work, open on AI e print from there.

                                        Isnt kind of shame so many users complaining about the same problems while you guys are asking what version is, blaming windows bla bla bla ???
                                        WHY AI DOESNT CRASH AND PS DOES???



                                        Im really TIRED of this sh#$%^&*(O)P_+|

                                        • 17. Re: Photoshop 2018 crash on print
                                          duaneg9136847 Level 1

                                          Ok so i noticed that everything that i was trying to print was before i installed my software for the printer, which would make photoshop cs 2018 crash. I deleted the software for the printer, reinstalled it but i left photoshop running in the background and now everything is working correctly.  I also updated my windows,  still everything is working. I dont know what made it work but those are the things i did. Maybe it will work for someone else.

                                          1 person found this helpful
                                          • 18. Re: Photoshop 2018 crash on print
                                            Andrew_Adm Level 1

                                            I have photoshop 19.1.2. I opened the file .jpg cropped them and tried to print, but got an error when opening the print settings window.

                                            I tried converting in another editor .jpg to .png and then opened .png in photoshop and the print settings window opened without ERRORS. I was very happy :). But I was doubly happy when everything .jpg in photoshop began to be printed without error.