Acrobat Pro crashing

Report · Nov 15, 2017

I got a new Mac and had to reinstall my software. Now every time I try to open a PDF Acrobat Pro crashes and quits. This is the crash report I get:

Process: AdobeAcrobat [1825]

Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 10.1.1 (10.1.1)

Code Type: X86 (Native)

Parent Process: ??? [1]

Responsible: AdobeAcrobat [1825]

User ID: 501

Date/Time: 2017-11-15 18:56:21.177 -0500

OS Version: Mac OS X 10.13.1 (17B48)

Report Version: 12

Anonymous UUID: D7683924-D56F-C65E-749F-A7CEBB88E10A

Sleep/Wake UUID: 104FAF8B-40B2-4C33-9FD7-8B0858719D14

Time Awake Since Boot: 12000 seconds

Time Since Wake: 8800 seconds

System Integrity Protection: enabled

Crashed Thread: 11

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0:

-->

__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0xa765d16e __semwait_signal_nocancel + 10

1 libsystem_c.dylib 0xa755971d nanosleep$NOCANCEL$UNIX2003 + 180

2 libsystem_c.dylib 0xa757f55b sleep$NOCANCEL$UNIX2003 + 41

3 libdispatch.dylib 0xa74db515 _dispatch_temporary_resource_shortage + 18

4 libdispatch.dylib 0xa74cc4db _os_object_alloc_realized + 21

5 libxpc.dylib 0xa77be76c _xpc_base_create + 25

6 libxpc.dylib 0xa77c4928 _xpc_dictionary_create_with_serializer + 428

7 libxpc.dylib 0xa77c3c16 _xpc_serializer_unpack + 805

8 libxpc.dylib 0xa77c6dad _xpc_connection_unpack_message + 109

9 libxpc.dylib 0xa77c79f0 xpc_connection_send_message_with_reply_sync + 308

10 com.apple.Foundation 0x9557626c __NSXPCCONNECTION_IS_WAITING_FOR_A_SYNCHRONOUS_REPLY__ + 16

11 com.apple.Foundation 0x955758e1 -[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:] + 4755

12 com.apple.Foundation 0x95574646 -[NSXPCConnection _sendInvocation:withProxy:] + 80

13 com.apple.Foundation 0x955833dc -[_NSXPCDistantObject _forwardStackInvocation:] + 55

14 com.apple.CoreFoundation 0x939093b7 ___forwarding___ + 567

15 com.apple.CoreFoundation 0x9390915e _CF_forwarding_prep_0 + 14

16 libFontRegistry.dylib 0x922f4284 __45-[XTypeXPCClient XTCopyFontURLWithFontToken:]_block_invoke + 86

17 libFontRegistry.dylib 0x922ef18f -[XTypeXPCClient run:errorHandler:] + 233

18 libFontRegistry.dylib 0x922f41f2 -[XTypeXPCClient XTCopyFontURLWithFontToken:] + 142

19 libFontRegistry.dylib 0x922e54e9 TGlobalFontRegistryImp::CopyFontURLWithFontToken(unsigned int) const + 35

20 libFontRegistry.dylib 0x922e6e47 TGlobalFontRegistry::CopyFontURLWithFontToken(unsigned int) const + 27

21 libFontRegistry.dylib 0x922f8535 XTCopyFontURLWithFontToken + 38

22 com.apple.CoreText 0x94ec0ef0 CTFontCreateWithFontToken + 25

23 com.apple.ApplicationServices.ATS 0x9213ba05 ATSFontGetPostScriptName + 43

24 com.apple.CoreGraphics 0x9408e67e xt_copy_url_for_platform_font + 231

25 com.apple.CoreGraphics 0x940cf229 CGFontFinderCreateFontWithPlatformFont + 57

26 com.apple.CoreGraphics 0x93e0b7c1 CGFontCreateWithPlatformFontAndVariation + 39

27 com.apple.CoreGraphics 0x93e0b795 CGFontCreateWithPlatformFont + 19

28 com.apple.CoreText 0x94ec3a09 TFont::InitDescriptor(unsigned long, __CTFontDescriptor const*) + 203

29 com.apple.CoreText 0x94ec3ceb TFont::TFont(unsigned long, float, CGAffineTransform const*, __CTFontDescriptor const*) + 57

30 com.apple.CoreText 0x94eba30d CTFontCreateWithPlatformFont + 106

31 com.adobe.CoolType 0x027ea76d CTInit + 88129

32 com.adobe.CoolType 0x0295544a CTCleanup + 976108

33 com.adobe.CoolType 0x028b55c2 CTCleanup + 321124

34 com.adobe.CoolType 0x028262d0 CTInit + 332708

35 com.adobe.CoolType 0x0288e986 CTCleanup + 162344

36 com.adobe.CoolType 0x027f2653 CTInit + 120615

37 com.adobe.CoolType 0x027fc3b0 CTInit + 160900

38 com.adobe.CoolType 0x028c4649 CTCleanup + 382699

39 com.adobe.CoolType 0x028c4d44 CTCleanup + 384486

40 com.adobe.CoolType 0x028c4d78 CTCleanup + 384538

41 com.adobe.CoolType 0x0291809c CTCleanup + 725310

42 com.adobe.CoolType 0x02863236 CTInit + 582410

43 com.adobe.AcrobatPlugin.AcroForm 0x09dbbdb1 AcroPluginMain + 4600170

44 com.adobe.AcrobatPlugin.AcroForm 0x09db6f03 AcroPluginMain + 4580028

45 com.adobe.AcrobatPlugin.AcroForm 0x09db7372 AcroPluginMain + 4581163

46 com.adobe.AcrobatPlugin.AcroForm 0x09db8378 AcroPluginMain + 4585265

47 com.adobe.AcrobatPlugin.AcroForm 0x09db930a AcroPluginMain + 4589251

48 com.adobe.AcrobatPlugin.AcroForm 0x09db962d AcroPluginMain + 4590054

49 com.adobe.AcrobatPlugin.AcroForm 0x09ddf7c7 AcroPluginMain + 4746112

50 com.adobe.AcrobatPlugin.AcroForm 0x09ddf764 AcroPluginMain + 4746013

51 com.adobe.AcrobatPlugin.AcroForm 0x09de0a3d AcroPluginMain + 4750838

52 com.adobe.AcrobatPlugin.AcroForm 0x09de1196 AcroPluginMain + 4752719

53 com.adobe.AcrobatPlugin.AcroForm 0x09ddbeb9 AcroPluginMain + 4731506

54 com.adobe.AcrobatPlugin.AcroForm 0x09fe32f5 AcroPluginMain + 6858414

55 com.adobe.AcrobatPlugin.AcroForm 0x09f99f72 AcroPluginMain + 6558507

56 com.adobe.AcrobatPlugin.AcroForm 0x09f96c11 AcroPluginMain + 6545354

57 com.adobe.AcrobatPlugin.AcroForm 0x099bba85 AcroPluginMain + 405054

58 com.adobe.AcrobatPlugin.AcroForm 0x099c541d AcroPluginMain + 444374

59 com.adobe.AcrobatPlugin.AcroForm 0x09a1662e AcroPluginMain + 776679

60 com.adobe.AcrobatPlugin.AcroForm 0x09a1716b AcroPluginMain + 779556

61 com.adobe.Acrobat.framework 0x001e6d6e RunAcrobat + 984307

62 com.adobe.Acrobat.framework 0x001b838d RunAcrobat + 793362

63 com.adobe.Acrobat.framework 0x001b7f50 RunAcrobat + 792277

64 com.adobe.Acrobat.framework 0x001b7ddd RunAcrobat + 791906

65 com.adobe.Acrobat.framework 0x001b6c6f RunAcrobat + 787444

66 com.adobe.Acrobat.framework 0x001b5f5f RunAcrobat + 784100

67 com.adobe.Acrobat.framework 0x001b596e RunAcrobat + 782579

68 com.adobe.Acrobat.framework 0x001b56fe RunAcrobat + 781955

69 com.adobe.Acrobat.framework 0x001b5342 RunAcrobat + 780999

70 com.adobe.Acrobat.framework 0x000f994e RunAcrobat + 12499

71 com.apple.AppKit 0x9176135c __71-[NSApplication(NSAppleEventHandling) _openURLs:withCompletionHandler:]_block_invoke.181 + 105

72 com.apple.AppKit 0x91761151 withWindowOrderingObserverHeuristic + 482

73 com.apple.AppKit 0x91760d42 -[NSApplication(NSAppleEventHandling) _openURLs:withCompletionHandler:] + 868

74 com.apple.AppKit 0x9154bf20 __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke + 845

75 com.apple.AppKit 0x9136a7a2 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 271

76 com.apple.AppKit 0x9136a66c -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 175

77 com.apple.AppKit 0x9154b9c5 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 213

78 com.apple.AppKit 0x9136a1bd -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 699

79 libobjc.A.dylib 0xa6a5559f -[NSObject performSelector:withObject:withObject:] + 63

80 com.apple.Foundation 0x9530c862 __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 92

81 com.apple.Foundation 0x9530c45d -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 424

82 com.apple.Foundation 0x9530c26c _NSAppleEventManagerGenericHandler + 207

83 com.apple.AE 0x947c83d8 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 1572

84 com.apple.AE 0x947cb9db aeResumeTheCurrentEvent + 337

85 com.adobe.Acrobat.framework 0x001b2159 RunAcrobat + 768222

86 com.adobe.Acrobat.framework 0x001b1f23 RunAcrobat + 767656

87 com.adobe.Acrobat.framework 0x000f9a56 RunAcrobat + 12763

88 com.apple.Foundation 0x9543eaf4 __66-[NSNotificationCenter _addObserver:selector:name:object:options:]_block_invoke + 32

89 com.apple.CoreFoundation 0x93922532 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 18

90 com.apple.CoreFoundation 0x93922414 _CFXRegistrationPost + 468

91 com.apple.CoreFoundation 0x93922156 ___CFXNotificationPost_block_invoke + 54

92 com.apple.CoreFoundation 0x938e2e73 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1555

93 com.apple.CoreFoundation 0x938e1e0b _CFXNotificationPost + 619

94 com.apple.Foundation 0x952cc189 -[NSNotificationCenter postNotificationName:object:userInfo:] + 71

95 com.apple.AppKit 0x9148aab2 -[NSApplication _postDidFinishNotification] + 328

96 com.apple.AppKit 0x9148a6f4 -[NSApplication _sendFinishLaunchingNotification] + 232

97 com.apple.AppKit 0x9154b9fb -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 267

98 com.apple.AppKit 0x9136a1bd -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 699

99 libobjc.A.dylib 0xa6a5559f -[NSObject performSelector:withObject:withObject:] + 63

100 com.apple.Foundation 0x9530c862 __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 92

101 com.apple.Foundation 0x9530c45d -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 424

102 com.apple.Foundation 0x9530c26c _NSAppleEventManagerGenericHandler + 207

103 com.apple.AE 0x947c83d8 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 1572

104 com.apple.AE 0x947c3773 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 30

105 com.apple.AE 0x947c3669 aeProcessAppleEvent + 402

106 com.apple.HIToolbox 0x92f1e180 AEProcessAppleEvent + 55

107 com.apple.AppKit 0x913656a2 _DPSNextEvent + 2890

108 com.apple.AppKit 0x91ad6c74 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2859

109 com.apple.AppKit 0x91ad6141 -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 134

110 com.apple.AppKit 0x9135a2e1 -[NSApplication run] + 763

111 com.adobe.Acrobat.framework 0x000f833d RunAcrobat + 6850

112 com.adobe.Acrobat.framework 0x000f69b7 RunAcrobat + 316

113 com.adobe.Acrobat.Pro 0x00001e92 main + 94

114 com.adobe.Acrobat.Pro 0x00001e16 start + 54

Thread 1:

0 libsystem_pthread.dylib 0xa7789a48 start_wqthread + 0

1 ??? 0x00030004 0 + 196612

Thread 2:

0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0xa778a090 _pthread_wqthread + 1536

2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 3:

0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0xa7789e70 _pthread_wqthread + 992

2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 4:

0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0xa7789e70 _pthread_wqthread + 992

2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 5:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b4db _pthread_cond_wait + 658

2 libsystem_pthread.dylib 0xa778d130 pthread_cond_wait$UNIX2003 + 51

3 com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4 com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5 com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6 AdobeACE 0x02018737 ACEInitialize + 3741

7 AdobeACE 0x020186ad ACEInitialize + 3603

8 com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

10 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

11 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 6:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b4db _pthread_cond_wait + 658

2 libsystem_pthread.dylib 0xa778d130 pthread_cond_wait$UNIX2003 + 51

3 com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4 com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5 com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6 AdobeACE 0x02018737 ACEInitialize + 3741

7 AdobeACE 0x020186ad ACEInitialize + 3603

8 com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

10 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

11 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 7:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b4db _pthread_cond_wait + 658

2 libsystem_pthread.dylib 0xa778d130 pthread_cond_wait$UNIX2003 + 51

3 com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4 com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5 com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6 AdobeACE 0x02018737 ACEInitialize + 3741

7 AdobeACE 0x020186ad ACEInitialize + 3603

8 com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

10 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

11 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 8:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b4db _pthread_cond_wait + 658

2 libsystem_pthread.dylib 0xa778d130 pthread_cond_wait$UNIX2003 + 51

3 AdobeAGM 0x0216579c AGMInitialize + 33770

4 AdobeAGM 0x021656d6 AGMInitialize + 33572

5 AdobeAGM 0x02165231 AGMInitialize + 32383

6 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

7 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

8 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 9:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b4db _pthread_cond_wait + 658

2 libsystem_pthread.dylib 0xa778d130 pthread_cond_wait$UNIX2003 + 51

3 AdobeAGM 0x0216579c AGMInitialize + 33770

4 AdobeAGM 0x021656d6 AGMInitialize + 33572

5 AdobeAGM 0x02165231 AGMInitialize + 32383

6 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

7 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

8 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 10:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b4db _pthread_cond_wait + 658

2 libsystem_pthread.dylib 0xa778d130 pthread_cond_wait$UNIX2003 + 51

3 AdobeAGM 0x0216579c AGMInitialize + 33770

4 AdobeAGM 0x021656d6 AGMInitialize + 33572

5 AdobeAGM 0x02165231 AGMInitialize + 32383

6 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

7 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

8 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 11 Crashed:

0 libobjc.A.dylib 0xa6a5800b _cache_malloc(unsigned long) + 52

1 libobjc.A.dylib 0xa6a57a66 _cache_fill + 389

2 libobjc.A.dylib 0xa6a578da log_and_fill_cache(objc_class*, objc_class*, old_method*, objc_selector*) + 68

3 libobjc.A.dylib 0xa6a4f7e6 lookUpImpOrForward + 387

4 libobjc.A.dylib 0xa6a4f65e _class_lookupMethodAndLoadCache3 + 30

5 libobjc.A.dylib 0xa6a4f1c4 objc_msgSend + 116

6 com.apple.Foundation 0x9545434b _NSOutOfMemoryErrorHandler + 45

7 com.apple.CoreFoundation 0x939ab4ef __CFSafelyReallocate + 111

8 com.apple.CoreFoundation 0x93918bd7 __CFDataGrow + 407

9 com.apple.CoreFoundation 0x938cc6af CFDataReplaceBytes + 255

10 com.apple.CoreFoundation 0x938f7b10 CFDataAppendBytes + 96

11 com.apple.CoreFoundation 0x939404b8 _CFPropertyListCreateXMLData + 152

12 com.apple.CoreFoundation 0x9390b831 CFPropertyListCreateData + 225

13 com.apple.CoreFoundation 0x938e2061 _CFXNotificationPost + 1217

14 com.apple.Foundation 0x95341d39 -[NSDistributedNotificationCenter postNotificationName:object:userInfo:options:] + 73

15 com.adobe.Acrobat.framework 0x00150af1 RunAcrobat + 369270

16 com.adobe.Acrobat.framework 0x00150843 RunAcrobat + 368584

17 com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

18 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

19 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

20 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 12:

0 libsystem_kernel.dylib 0xa765cd6e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0xa778b525 _pthread_cond_wait + 732

2 libsystem_pthread.dylib 0xa778b244 pthread_cond_wait + 25

3 com.adobe.amt.services 0x08be9f2c C_AMTUISwitchSuppressUpdates + 16864

4 com.adobe.amt.services 0x08be2e78 C_EULA_SetState + 2166

5 com.adobe.amt.services 0x08be9f92 C_AMTUISwitchSuppressUpdates + 16966

6 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347

7 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357

8 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 13:

0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0xa778a090 _pthread_wqthread + 1536

2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 14:

0 libsystem_pthread.dylib 0xa7789a48 start_wqthread + 0

1 ??? 0x02e278b0 0 + 48396464

Thread 15:

0 libsystem_pthread.dylib 0xa7789a48 start_wqthread + 0

Thread 11 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x0000000f ecx: 0xb089f030 edx: 0x00007f00

edi: 0x00000048 esi: 0x00000010 ebp: 0xb089ea48 esp: 0xb089ea30

ss: 0x00000023 efl: 0x00010286 eip: 0xa6a5800b cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f

cr2: 0x052d0000

Logical CPU: 0

Error Code: 0x00100170

Trap Number: 132

Binary Images:

0x1000 - 0x1fff +com.adobe.Acrobat.Pro (10.1.1 - 10.1.1) <61906DC1-C159-80E3-9766-24C695ABC5D7> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

0x6000 - 0x23ff7 +AdobeBIB (1) <2FE90606-2817-28E6-3D64-533895E6400F> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x65000 - 0xaafdf dyld (519.2.1) <9157DBBD-7A9E-3AC4-9053-AFBFDC24F41B> /usr/lib/dyld

0xee000 - 0x1d8efff +com.adobe.Acrobat.framework (10.1.1 - 10.1.1) <E9429303-C3CA-30F8-2B76-9A36F5018CCE> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x2016000 - 0x2137fff +AdobeACE (1) <42337EF5-3ED6-C0E7-5EB0-2354755A95FD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x215a000 - 0x271ffeb +AdobeAGM (1) <2C3603CA-70D1-BBF4-57C2-E40222ABDC3B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x27d2000 - 0x2af6fe3 +com.adobe.CoolType (AdobeCoolType 5.08.109.1 - 5.08.109.1) <9BE5826D-CE25-57C1-48CA-4A6B01B1B566> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x7184000 - 0x737bfeb +com.adobe.Acrobat.adm (10.1.1 - 10.1.1) <20A86BC9-9324-39EA-2521-6CBBD0B6318C> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM

0x897e000 - 0x898dfff libSimplifiedChineseConverter.dylib (70) <7F4EA439-FF06-3CF8-9FD0-6B69059104E6> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

0x8a94000 - 0x8af3fe7 +AcroSQLite (1) <42034B4C-AB68-4350-8745-C322DD7EDD64> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite

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0xa4c21000 - 0xa4c38ff3 com.apple.TextureIO (3.4 - 3.4) <5C14EC48-1C46-39E3-ACB5-ADA3F7E2BFA8> /System/Library/PrivateFrameworks/TextureIO.framework/Versions/A/TextureIO

0xa4c5f000 - 0xa4c60fff com.apple.TrustEvaluationAgent (2.0 - 31) <185BD5A9-5A2D-3317-B7FE-9B67F14C4D2C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent

0xa4c61000 - 0xa4debfff com.apple.UIFoundation (1.0 - 545) <18AC407A-6547-3C79-84AE-611223520834> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation

0xa5182000 - 0xa5246fff com.apple.ViewBridge (341.1 - 341.1) <E4F291FE-FDA1-32E0-89F0-26BC2DEBDF96> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

0xa53b9000 - 0xa53bbfff com.apple.loginsupport (1.0 - 1) <086FAE1B-87E2-324A-AE76-E6EC0B5F1517> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport

0xa5446000 - 0xa5479ff7 libclosured.dylib (519.2.1) <1C4AD77C-926A-3BD9-B8A2-81BC766497C9> /usr/lib/closure/libclosured.dylib

0xa54c9000 - 0xa5500ff3 libCRFSuite.dylib (41) <7F584902-74F1-3362-935D-95F5E735F5E7> /usr/lib/libCRFSuite.dylib

0xa5501000 - 0xa550bffb libChineseTokenizer.dylib (28) <1FF5A32D-E012-3E76-B738-FAC26AD2A39B> /usr/lib/libChineseTokenizer.dylib

0xa55a7000 - 0xa55a8fff libDiagnosticMessagesClient.dylib (104) <6829B180-2556-3A7E-A2E6-BD4859DF30A7> /usr/lib/libDiagnosticMessagesClient.dylib

0xa55da000 - 0xa57c4ff7 libFosl_dynamic.dylib (17.7) <DBE4D720-8A46-3879-AD2D-F9A8CE3E7476> /usr/lib/libFosl_dynamic.dylib

0xa57cc000 - 0xa57ccfff libOpenScriptingUtil.dylib (174) <B7CEDC30-2D17-3896-9EFC-64DB3D11DF00> /usr/lib/libOpenScriptingUtil.dylib

0xa5816000 - 0xa581afff libScreenReader.dylib (562.1.3) <5E777F07-62E4-3AC7-928C-CBD08A7367CD> /usr/lib/libScreenReader.dylib

0xa581b000 - 0xa581cfff libSystem.B.dylib (1252) <153C89A1-905F-30D4-8A7A-9BC16899A9B9> /usr/lib/libSystem.B.dylib

0xa581d000 - 0xa581efff libThaiTokenizer.dylib (2.2) <057C38A0-A484-3DEB-B512-42DC2885B88B> /usr/lib/libThaiTokenizer.dylib

0xa582b000 - 0xa5840ff7 libapple_nghttp2.dylib (1.24) <480C0C04-2533-3D44-8232-006B6CBA7758> /usr/lib/libapple_nghttp2.dylib

0xa5841000 - 0xa586cfff libarchive.2.dylib (54) <D55C5F86-251D-3C33-A617-0C623D4F512E> /usr/lib/libarchive.2.dylib

0xa586d000 - 0xa59bcffb libate.dylib (1.13.1) <E109CCBF-357D-3C87-9CE5-D53AE03609A2> /usr/lib/libate.dylib

0xa59c0000 - 0xa59c0ff3 libauto.dylib (187) <CE2A78CC-670F-3E07-9539-822DCD2F6084> /usr/lib/libauto.dylib

0xa59c1000 - 0xa59d1fff libbsm.0.dylib (39) <067E9003-0673-32A3-9B40-492323182C5C> /usr/lib/libbsm.0.dylib

0xa59d2000 - 0xa59deff7 libbz2.1.0.dylib (38) <77C24A36-BE84-3702-A786-935C597A0A86> /usr/lib/libbz2.1.0.dylib

0xa59df000 - 0xa5a38ffb libc++.1.dylib (400.9) <AD612EEF-6CE3-315D-82C2-58248BE13431> /usr/lib/libc++.1.dylib

0xa5a39000 - 0xa5a5afff libc++abi.dylib (400.7) <41323E53-C7EA-3E9A-BD30-38E82399F843> /usr/lib/libc++abi.dylib

0xa5a5c000 - 0xa5a6dff7 libcmph.dylib (6) <EC7664F1-B5A1-37F4-B7DC-F6AC10587E35> /usr/lib/libcmph.dylib

0xa5a6e000 - 0xa5a81ff7 libcompression.dylib (47) <F80DDFC1-F96A-3BAD-967D-C1E24253273A> /usr/lib/libcompression.dylib

0xa5a82000 - 0xa5a99ffb libcoretls.dylib (155) <F66FAEBC-4B6E-31E0-ACA8-C8ACBC7689DD> /usr/lib/libcoretls.dylib

0xa5a9a000 - 0xa5a9bfff libcoretls_cfhelpers.dylib (155) <8B8ABC2C-F251-3C80-9747-88C05A2CBE64> /usr/lib/libcoretls_cfhelpers.dylib

0xa5a9c000 - 0xa5b3cff7 libcrypto.0.9.7.dylib (106) <C7A9F93B-1303-3B95-8A1E-BA7573EF76DE> /usr/lib/libcrypto.0.9.7.dylib

0xa5c1c000 - 0xa5dc3fff libcrypto.35.dylib (22) <EE1BA2F7-F2F4-387B-8866-5B4A7023D29F> /usr/lib/libcrypto.35.dylib

0xa5f83000 - 0xa5fdafff libcups.2.dylib (462.1) <F9C21170-A43A-338F-A8CE-6DA4DD0559F4> /usr/lib/libcups.2.dylib

0xa60f0000 - 0xa60f0fff libenergytrace.dylib (16) <34FC43C7-D9B6-3C01-8B65-E49059D31279> /usr/lib/libenergytrace.dylib

0xa611f000 - 0xa6123ff7 libgermantok.dylib (17) <1EA2539A-DCE5-3C16-BF72-0A2F35A02D46> /usr/lib/libgermantok.dylib

0xa6124000 - 0xa6128fff libheimdal-asn1.dylib (520) <506DE95C-3CB0-33ED-9DC0-B5D4665BE010> /usr/lib/libheimdal-asn1.dylib

0xa6154000 - 0xa6244ff3 libiconv.2.dylib (51) <FE6D05A5-18DB-3FD8-A52F-B7BADB232C78> /usr/lib/libiconv.2.dylib

0xa6245000 - 0xa6467ff7 libicucore.A.dylib (59131.0.1) <6F726C32-11E4-330B-9B71-A3D0B7FFC188> /usr/lib/libicucore.A.dylib

0xa64af000 - 0xa64b0fff liblangid.dylib (128) <120FE992-47E4-3A73-A039-1B401F5696DC> /usr/lib/liblangid.dylib

0xa64b1000 - 0xa64c9ff7 liblzma.5.dylib (10) <8A5C9679-430A-3A19-AF68-9D21BAC442C7> /usr/lib/liblzma.5.dylib

0xa64ca000 - 0xa64dffff libmarisa.dylib (9) <805453EE-B829-3DA5-8DF3-5132D03D5B74> /usr/lib/libmarisa.dylib

0xa64e0000 - 0xa6593ffb libmecab.1.0.0.dylib (779.5.3) <125A8ACD-8AA9-3BAC-8FAC-BFB0B80C1D49> /usr/lib/libmecab.1.0.0.dylib

0xa6594000 - 0xa67b0ff3 libmecabra.dylib (779.5.3) <20609345-E7D2-33C4-B630-C01F32FCDE34> /usr/lib/libmecabra.dylib

0xa6977000 - 0xa6a4aff3 libnetwork.dylib (1229.21.1) <2F3166CF-D98E-3BAD-98E0-9D103F997859> /usr/lib/libnetwork.dylib

0xa6a4b000 - 0xa6e2b0fb libobjc.A.dylib (723) <4AF346B8-C1A8-3199-B1BB-ADEDD64D5C1A> /usr/lib/libobjc.A.dylib

0xa6e2f000 - 0xa6e32fff libpam.2.dylib (22) <7106F43C-84DD-3F26-905A-B52780AFEB3E> /usr/lib/libpam.2.dylib

0xa6e35000 - 0xa6e66fff libpcap.A.dylib (79.20.1) <154889CF-5F83-3012-953E-0FC8FEE50FF8> /usr/lib/libpcap.A.dylib

0xa6ea4000 - 0xa6ebfffb libresolv.9.dylib (65) <65A43F5B-CF88-3948-AE5C-D7CA02D814A1> /usr/lib/libresolv.9.dylib

0xa6ef8000 - 0xa6f09ff7 libsasl2.2.dylib (211) <31BFF961-171E-331A-BA3A-F79E69C6E63B> /usr/lib/libsasl2.2.dylib

0xa6f0a000 - 0xa7097fff libsqlite3.dylib (274.1) <6EDB0451-67F8-3870-8EF9-50346FC26669> /usr/lib/libsqlite3.dylib

0xa71a7000 - 0xa71f7ffb libstdc++.6.0.9.dylib (104.1) <74744B76-524A-3052-A4CF-3C47446A32C0> /usr/lib/libstdc++.6.0.9.dylib

0xa723b000 - 0xa7275ffb libusrtcp.dylib (1229.21.1) <340CEA62-B733-36B9-90C2-E3AB71C9F8F1> /usr/lib/libusrtcp.dylib

0xa7276000 - 0xa7279ff7 libutil.dylib (51.20.1) <86BD9675-16A2-345D-9B8D-E8A3397F2365> /usr/lib/libutil.dylib

0xa727a000 - 0xa7288ff7 libxar.1.dylib (400) <4B664A7E-EC05-34AD-ACC6-C879B69DBA7C> /usr/lib/libxar.1.dylib

0xa7289000 - 0xa7367ff7 libxml2.2.dylib (31.7) <3E1F9E3D-6C44-3437-AB2B-E5ACE1927F81> /usr/lib/libxml2.2.dylib

0xa7368000 - 0xa7390ff3 libxslt.1.dylib (15.10) <1A3DC7B8-7C92-3D73-BF82-D60E64BC3DF0> /usr/lib/libxslt.1.dylib

0xa7391000 - 0xa73a0ff7 libz.1.dylib (70) <588F445F-0065-3D77-8002-BA9411DA1D70> /usr/lib/libz.1.dylib

0xa73da000 - 0xa73defff libcache.dylib (80) <5D011637-CADA-38A1-A695-CE049657FD9D> /usr/lib/system/libcache.dylib

0xa73df000 - 0xa73e9fff libcommonCrypto.dylib (60118.1.1) <536D7954-7C70-368F-BF63-A02A4E4529D6> /usr/lib/system/libcommonCrypto.dylib

0xa73ea000 - 0xa73effff libcompiler_rt.dylib (62) <FA07FEE2-CEFE-3CC0-A82F-E601AA2CCB36> /usr/lib/system/libcompiler_rt.dylib

0xa73f0000 - 0xa73f9ff7 libcopyfile.dylib (146) <13E84219-DA7C-3774-BB84-56CB93C8C8BB> /usr/lib/system/libcopyfile.dylib

0xa73fa000 - 0xa7461fff libcorecrypto.dylib (562) <FF27DFD5-EEF0-3045-87D0-28F746007FB2> /usr/lib/system/libcorecrypto.dylib

0xa74cb000 - 0xa7500fff libdispatch.dylib (913.20.5) <DFB990DC-4EEB-3D4D-8C8E-400EB5AAC562> /usr/lib/system/libdispatch.dylib

0xa7501000 - 0xa751efff libdyld.dylib (519.2.1) <85A28A4C-AFE5-3A7E-A16D-10C304A86040> /usr/lib/system/libdyld.dylib

0xa751f000 - 0xa751ffff libkeymgr.dylib (28) <C448ACFC-DD1B-3F08-B4C3-D2B69D1210B1> /usr/lib/system/libkeymgr.dylib

0xa7520000 - 0xa752cff7 libkxld.dylib (4570.20.62) <4D87B996-9073-30D1-BA68-4BF8A6657486> /usr/lib/system/libkxld.dylib

0xa752d000 - 0xa752dfff liblaunch.dylib (1205.20.31) <7C3B8E93-B43D-3CC7-AE91-95B977CB8526> /usr/lib/system/liblaunch.dylib

0xa752e000 - 0xa7533fff libmacho.dylib (900.0.1) <F1F0BC1D-A2D9-39F9-9A11-263F8392CB3B> /usr/lib/system/libmacho.dylib

0xa7534000 - 0xa7536fff libquarantine.dylib (86) <68DE2EB2-7911-304D-89D6-1517CA689001> /usr/lib/system/libquarantine.dylib

0xa7537000 - 0xa7538fff libremovefile.dylib (45) <BEF76B44-53EA-3970-AB50-2296DC7F097F> /usr/lib/system/libremovefile.dylib

0xa7539000 - 0xa7550ff7 libsystem_asl.dylib (356.1.1) <F96973B5-C36B-3037-8AEC-3BF7147D79E2> /usr/lib/system/libsystem_asl.dylib

0xa7551000 - 0xa7551fff libsystem_blocks.dylib (67) <32CE9BB7-E047-3568-981E-4EA94D3DCBB5> /usr/lib/system/libsystem_blocks.dylib

0xa7552000 - 0xa75defff libsystem_c.dylib (1244.20.1) <F671C8F0-56A5-3FE7-B9EC-8D8C00B0D149> /usr/lib/system/libsystem_c.dylib

0xa75df000 - 0xa75e2fff libsystem_configuration.dylib (963) <A8287AD3-977A-314C-9F75-039A68BD3617> /usr/lib/system/libsystem_configuration.dylib

0xa75e3000 - 0xa75e6fff libsystem_coreservices.dylib (51) <C3D75760-EED5-3C5C-8245-FBD3D9FD60FD> /usr/lib/system/libsystem_coreservices.dylib

0xa75e7000 - 0xa75e8fff libsystem_darwin.dylib (1244.20.1) <C3D42E29-A702-36DA-B17E-A79AEA17D930> /usr/lib/system/libsystem_darwin.dylib

0xa75e9000 - 0xa75efff3 libsystem_dnssd.dylib (878.20.3) <AAD5746A-06ED-3B25-A164-2E380D87E726> /usr/lib/system/libsystem_dnssd.dylib

0xa75f0000 - 0xa763fffb libsystem_info.dylib (517) <2EAFB95B-E88C-3D83-8254-4E829D30D95A> /usr/lib/system/libsystem_info.dylib

0xa7640000 - 0xa7663ff3 libsystem_kernel.dylib (4570.20.62) <B304B76C-035B-301C-A31E-0FFF60C5EFB2> /usr/lib/system/libsystem_kernel.dylib

0xa7664000 - 0xa76b3fdb libsystem_m.dylib (3146) <DBE0AACD-3665-3EEB-BADA-A435E591C54B> /usr/lib/system/libsystem_m.dylib

0xa76b4000 - 0xa76cefff libsystem_malloc.dylib (140.1.1) <DFE0206A-865E-359D-B2F9-FE9DBB3B5B32> /usr/lib/system/libsystem_malloc.dylib

0xa76cf000 - 0xa776bfff libsystem_network.dylib (1229.21.1) <2373D185-DD7B-3532-B8A1-7E0617B18DF6> /usr/lib/system/libsystem_network.dylib

0xa776c000 - 0xa7776fff libsystem_networkextension.dylib (767.20.1) <511B0A98-527D-33AF-904E-F228F3281FE5> /usr/lib/system/libsystem_networkextension.dylib

0xa7777000 - 0xa777fff3 libsystem_notify.dylib (172) <63E3CF8C-4F15-3D45-84A6-1218352031E9> /usr/lib/system/libsystem_notify.dylib

0xa7780000 - 0xa7786ffb libsystem_platform.dylib (161.20.1) <569F5AA2-65B8-35BA-9ECF-8DE1BB8A959A> /usr/lib/system/libsystem_platform.dylib

0xa7787000 - 0xa7791ff3 libsystem_pthread.dylib (301.20.1) <E3098D4B-9568-3A90-A708-7722BCBC3CBC> /usr/lib/system/libsystem_pthread.dylib

0xa7792000 - 0xa7795ff3 libsystem_sandbox.dylib (765.21.1) <AAD42E8D-91A3-3A03-87B5-0D3BD078149E> /usr/lib/system/libsystem_sandbox.dylib

0xa7796000 - 0xa7798fff libsystem_secinit.dylib (30) <CE2C90DE-27A4-3546-8A05-96B743861DD0> /usr/lib/system/libsystem_secinit.dylib

0xa7799000 - 0xa77a1ff7 libsystem_symptoms.dylib (820.20.3) <996D8A2A-36C5-331B-90C7-39640C7F1D08> /usr/lib/system/libsystem_symptoms.dylib

0xa77a2000 - 0xa77b4fff libsystem_trace.dylib (829.20.1) <EDD76D4B-D4A7-3FFB-AFD4-566DDE4D928A> /usr/lib/system/libsystem_trace.dylib

0xa77b6000 - 0xa77bcfff libunwind.dylib (35.3) <642BBA03-0411-3FAA-A421-D79A9156AB1C> /usr/lib/system/libunwind.dylib

0xa77bd000 - 0xa77e5ff7 libxpc.dylib (1205.20.31) <E58FC860-9E36-389E-B6FD-1B7AF09FBA9F> /usr/lib/system/libxpc.dylib

0xba900000 - 0xba91cfff libJapaneseConverter.dylib (70) <EB2076FC-9416-3130-A0B0-0DF885D1FFDC> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

0xbab00000 - 0xbab21fff libKoreanConverter.dylib (70) <11280CD6-08A2-3300-8BDB-8D04B67B3C79> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 508560

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=371.4M resident=0K(0%) swapped_out_or_unallocated=371.4M(100%)

Writable regions: Total=341.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=341.0M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

ATS (font support) 195.2M 356

ATS (font support) (reserved) 564K 142 reserved VM address space (unallocated)

Accelerate framework 128K 2

Activity Tracing 256K 2

CG backing stores 1012K 2

CG image 976K 16

CoreAnimation 20K 4

CoreGraphics 8K 2

CoreUI image data 236K 5

CoreUI image file 168K 3

Image IO 68K 14

Kernel Alloc Once 8K 2

MALLOC 119.6M 142

MALLOC guard page 48K 13

Memory Tag 242 12K 2

Stack 15.6M 17

Stack Guard 56.1M 17

VM_ALLOCATE 6492K 416

__DATA 17.8M 294

__FONT_DATA 4K 2

__IMPORT 16K 5

__LINKEDIT 77.7M 30

__OBJC 4788K 115

__TEXT 293.7M 289

__UNICODE 560K 2

mapped file 3.2G 992

shared memory 628K 10

=========== ======= =======

TOTAL 4.0G 2869

TOTAL, minus reserved VM space 4.0G 2869

Model: iMac12,2, BootROM IM121.004D.B00, 4 processors, Intel Core i5, 3.1 GHz, 8 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2 GB

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: FreeAgent Go

USB Device: FreeAgent

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB2.0 Hub

USB Device: Magic Keyboard

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

Thunderbolt Bus: iMac, Apple Inc., 25.1

Report · Nov 16, 2017

Hello ButterflyQueen,

As per the description above, the Adobe Acrobat Pro 10 is crashing on Mac OS X 10.13.1, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc Acrobat X pro (10.1.5.33) keeps crashing on on a Macbook pro running OS 10.8.2 (Installation & updat...

Troubleshoot Mac OS 10.x system errors, freezes | Adobe software Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

You may try to uninstall the Acrobat Pro 10 from the machine, run the uninstall from Application, Restart the computer and install the Acrobat Pro 10 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Note: Acrobat Pro 10 is an End of Life software, and the support is limited, for more information refer to End of support for Acrobat X and Reader X Link: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Report · Nov 16, 2017

Thank you for this information. I can not use the install link you provided me because my version of Acrobat was not a stand alone product. It is part of a suite. Additionally, when I downloaded the suite form your website and installed it on my new Mac, some of the installation flies were missing and a tech had to do a remote share and access terminal to get the product to install. Taking this into consideration, do the above mentioned steps still apply?

Report · Nov 16, 2017

Thank you for the additional information. The above-mentioned steps are for Standalone Acrobat.

As you mentioned that you have a Mac operating system and a Creative Suite CS 6, you can use the Creative Cloud Cleaner tool uninstall the Creative Suite CS 6, and for Acrobat, you can uninstall it by running the uninstaller file from Application.

Restart the computer, and can reinstall the CS 6 which includes Acrobat from Download Adobe Creative Suite 6 applications Link: https://helpx.adobe.com/in/x-productkb/policy-pricing/cs6-product-downloads.html

For installation of CS 6 on Mac OS, you may refer to Installing Creative Suite on macOS 10.12 (Sierra) Link: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

If the issue persists with Acrobat, you might have to remove the Acrobat files manually, first uninstall Acrobat, then remove the Acrobat folders from System and User Library i.e. /Library/ApplicationSupport and ~/Library/ApplicationSupport.

Restart the computer and reinstall the Suite.

Regards,

Anand Sri.

Adobe Community

Acrobat Pro crashing