As per the description above, you are getting error 1042 while updating the Acrobat Pro, Is that correct?
Please refer and try the troubleshooting steps from the following KB doc Resolve error 1402 or error 1406 when installing Acrobat or Reader Link: https://helpx.adobe.com/acrobat/kb/error-1402-error-1406-acrobat.html
You may also try to download and install the updates manually through Overview — Acrobat and Adobe Reader Release Notes Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html
If the issue persists, please share the following details:
- Is it a Mac or Windows Machine?
- Dot version of Acrobat Pro, check from Help>About Adobe Acrobat Pro.
Hope this helps, and let us know how it goes.
The steps in the link provided will not work. I can not uninstall and reinstall the application on my own. When I downloaded the suite form your website and installed it on my new Mac, some of the installation flies were missing and a tech had to do a remote share, access terminal to get the product to install. Is there a link that explains this process so I can repeat it on my own? Also the steps in the link do not apply to Mac OS.
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Thank you for the additional information. The above-mentioned steps are for Standalone Acrobat.
As you mentioned that you have a Mac operating system and a Creative Suite CS 6, you can use the Creative Cloud Cleaner tool uninstall the Creative Suite CS 6, and for Acrobat, you can uninstall it by running the uninstaller file from Application.
Restart the computer, and can reinstall the CS 6 which includes Acrobat from Download Adobe Creative Suite 6 applications Link: https://helpx.adobe.com/in/x-productkb/policy-pricing/cs6-product-downloads.html
For installation of CS 6 on Mac OS, you may refer to Installing Creative Suite on macOS 10.12 (Sierra) Link: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html
If the issue persists with Acrobat, you might have to remove the Acrobat files manually, first uninstall Acrobat, then remove the Acrobat folders from System and User Library i.e. /Library/ApplicationSupport and ~/Library/ApplicationSupport.
Restart the computer and reinstall the Suite.