1 Reply Latest reply on Nov 16, 2017 5:24 AM by twaritar3263062

    Another file is downloaded instead of the preview.

    madnessgraphicspoland Level 1

      I just downloaded the file:

       

      Text Messaging Infographic – obraz | Adobe Stock

       

      Unfortunately, when opened in AI shows graphics not related to what the preview shows. Is it a mistake or a scam?

       

      Please help.

       

      Marek

        • 1. Re: Another file is downloaded instead of the preview.
          twaritar3263062 Adobe Employee

          Hi Marek,

           

          I licensed and downloaded the file ID(156652847)on my end and I agree that the template is different than what appears in the preview.

          I apologize for the trouble. I have added an image credit to your account so that you can license a different file instead and will be reporting the same file to the concerned team so that they can review the file and can get it fixed.

           

          Hope that helps!

           

          Feel free to update this thread in case of any additional questions.

           

          Regards

          Twarita

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