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If anybody with the same issue:
- Install PSP 2.2..it will not work on CC 2018
- Now go to your Application->Canon Utilities->Print Studio Pro folder and launch the app Plug-In Install
- Select "Next" instead of auto installation
- Chose Adobe Photoshop from the compatible list and then select the folder where to install
- Chose as destination folder Application->Adobe Photoshop CC 2018->Plug-Ins and confirm the installation
I Have same problem. I tried step by step. Not working.
I am able to print direct from photoshop so the printer is on network. I have re installed driver, reinstalled printer. Still same problem "A printer supported by this software is not found. Connect a printer supported by this software, and then install its driver. Exiting Print Studio Pro."
This all happened when I upgraded firmware on printer.
Was working fine even with CC2018
I now have
Print Studio Pro V2.20
Pro 4000 Firmware V 2.01
OS 10.13.1 High Sierra
Please help anyone
Thanks for this - stopped much head scratching
So I figured out how to get PSP working again with CC2018, but I did so many things (uninstalled, reinstalled etc. etc.)
This is what I believe to be the problem/solution:
When installing the updated PSP plug in from canon website, and selecting the printer/destination: the default printer automatically selected is defined as "airprint". I think the software rejects the recognition of this printer because of it.
I was able to delete the printer in the system preferences, then add a new printer and select the canon in the pulldown as a printer that showed up as a standard printer-not an "airprint device". I did have to re establish the database of custom media profiles for the machine as it was seen as a "new printer"
Im sorry I cannot be more technical and specific as I am recalling from memory. I am certain the problem relates to the printer choice in the Apple OS system preferences. Just be sure that the "kind" of printer listed in the system preferences is not "airprint"
Hope this helps. After doing the install/reinstall/remove/redo gymnastics it all started working again. I suspect the path to the solution will be shorter for you by starting where I finished.
I was afflicted with the same issue of not having the Print Studio Pro (PSP) load into PS CC (2018).
I tried all the logical solutions, until I figured out why not just do things manually (as I do when I shoot photos).
I downloaded PSP from the Canon website (in Support section for Pixma Pro 100) to my desktop. I unstuffed it. I dragged the PSP plugin to the Adobe Photoshop folder in Applications, then to the plugin folder. I restarted PS and voila. It worked.
There obviously is a bug somewhere in the Canon/Adobe software preventing the automatic loading of the plugin.
Hope this helps.
Forgive an ignorant old man, but how did you unstuff it? I can only get it to install" Thanks for e
Should just double click while the zip file is in the downloads folder. It should unstuff and create a regular (uncompressed) folder right above it. Drag it to desktop. Double click. It should start installing.
Thanks, that got it done.
THANK YOU!!! I've actually been trying to figure this out, back and forth for months!! Too bad Canon hasn't updated their documentation to include this very essential bit of information.
THank you Chiotas! It worked! I could launch Print Studio Pro but my image was not appearing in the Print Studio Pro window using Photoshop CC 2018.
Finally! I have a new iMac 2018 and could not install this. Turned out I needed to install the print driver again. I called Canon in NY and the support guy for printers (Pro1) walked me through the installation VERY patiently. It works on PS 2018 and I am appreciative!
Thank you very much!