6 Replies Latest reply on Nov 20, 2017 8:19 AM by AnandSri

    Adobe Acrobat DC has stopped working, Problem Event: BEX

    rogerj30472202 Level 1

      Hi,

       

      I'm receiving the following error in Adobe Acrobat DC after using the Attach to Email Option with Outlook 2016. This is a new Adobe install, on a new PC with Windows 7 sp 1 64bit.

       

      Adobe Acrobat DC has stopped working

      Windows can check online for a solution to the problem

       

      Problem Event Name: BEX

        Application Name: Acrobat.exe

        Application Version: 15.6.30392.55069

        Application Timestamp: 59fcc79c

        Fault Module Name: StackHash_0a9e

        Fault Module Version: 0.0.0.0

        Fault Module Timestamp: 00000000

        Exception Offset: a3d2f00f

        Exception Code: c0000005

        Exception Data: 00000008

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

       

      Any Ideas? I have updated the acrobat program thru its Help Menu...Check for Updates . Version 2015.006.30392