5 Replies Latest reply on Apr 1, 2018 10:25 AM by 4EYES

    No access to Document Cloud

    sean.krauss Level 1

      Opening Acrobat Reader Pro on my Windows PC today, I had a nasty surprise: the My Documents option under Home was gone: I couldn't find a way to access my Cloud documents!

       

      I closed the app, restarted the computer, and tried again.  Same problem.

       

      I uninstalled Reader and tried to reinstall it, but was met with "ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603."  Figured out how to bypass that (included information only in case it helps diagnose my lack-of-document-cloud problem), and reinstalled Reader, but I still don't have the option to access my Cloud Documents.

       

      I'm connected to the Internet, and I'm signed in to my Adobe account through Reader.

       

      Suggestions?

       

      Thanks!No Documents.jpg