2 Replies Latest reply on Nov 20, 2017 1:22 AM by greule

    Cannot generate smart preview on Adobe Lightroom Mobile

    hendralauw

      Hi there,

       

      I have some photos that I recently took using the Lightroom Mobile Camera. I always shot in DNG format. But for some reasons, I cannot edit these photos on my mobile. It says: Smart Preview not available. I cannot download the original either even though it says that the Cloud Backup has the Original - DNG.

      When I try to view them on the creative cloud web, I could not see the original DNG either.

       

      Where are these Original DNG files stored?

       

      Thank you all!