Elements will not Open JPG files

[Bill-Railfan]

I have Elements 14 and Premier elements 14 using a Windows 10 operating system.  On 11/17/17 my system got very slow and both Adobe programs refused to open jpg files. No error message just would not open, I tried 6 different jpg files including some I have opened in the recent past.  I did a virus scan on 11/18 which was helpful in getting system back to normal speed. The 2 Adobe programs still refuse to open jpg files. I was considering buying Lightroom during this week's sale but I want to get Photoshop elements back to normal first.

[Peru Bob · Accepted solution]

Try resetting the preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

[Bill-Railfan]

Thanks for the help. Your advice worked.

[Peru Bob]

You're welcome.

[Bill-Railfan]

I spoke too soon. After I re-set the preferences, I opened and

modified one jpg file. Now Photoshop Elements 14 will not open at all

but I can open Premier Elements 14.