We apologize for the inconvenience caused, as per the description above the Acrobat 2017 is crashing on Windows machine, Is that correct?
Please refer and try the troubleshooting steps from the following KB doc Resolve Acrobat DC intermittent crashes on Windows Link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html
If the issue persists, please share the following details:
- Is Acrobat or Reader is installed, check for Help>About Adobe Acrobat/Reader.
- Dot version of Acrobat/Reader installed, check for Help>About Adobe Acrobat/Reader.
Hope this helps, and let us know how it goes.
Anand Sri: It's so frustrated.
So far, I cannot resolve the issue. I have done every step on this link from you Resolve Acrobat DC intermittent crashes on Windows
except Solution 5: Use a different Windows user account. I am the ONLY user and there is NO other users.I know you just work here, I know you only work at Adobe, but Adobe Acrobat 2017 is absolutely horrible product.
I even un-installed and re-installed it. Problem is still existing.
We apologize for the inconvenience caused. If possible, enable the hidden admin account, and check with the Acrobat.
Let us know if it works in the Hidden(root) administrator account.
Show me step by step how do I enable the hidden admin account. Ty
I have sent you a private message with the steps to enable the hidden admin account, please check your email inbox.
It worked now. I did not follow your instruction of enable the hidden admin account. The instruction is very confusing.
These are the simpler steps to see and change hidden admin account:
1) Go to Adobe Acrobat 2017 icon and right click.
2) Click on Properties.
3) Click on Security.
It will show Group or user names:
- My name(xxx-PC\Owner)
- Administrators (My name-PC\Administrators)
"To change permissions, click Edit.
Permissions for SYSTEM
Full control - Allow
Modify - Allow
Read & execute - Allow
Read - Allow
Write - Allow
I have sent you a private message, please check your email inbox.
Anand: Did not get any email from you re. this? I even checked spam box. Please re-send.
Adobe Acrobat 2017 is now running wild. It's popped up 15 times and clogged my computer to a craw.
The program is causing so much headache!
If the Acrobat is working in the Admin account, then it seems to be a User profile issue. Please check for any pending updates of Windows from Windows update, or if possible , repair the Operating system.
Let us know how it goes.