32 Replies Latest reply on Nov 12, 2018 7:14 AM by vinny.kumar

    Scrambled Text when viewing PDF documents in Acrobat Standard XI

    NLAdm Level 1

      Hi all,

       

      We are running into a strange issue with Acrobat Standard XI when viewing PDF documents sent to us by a client.

      Some of the text appears to be scrambled and unreadable, yet the document looks fine when opened in any Internet browser and even free version of Adobe Reader.

      User is on Windows 10 PRO x64.

       

      So far we have tried:

       

      - Repairing Acrobat

      - Updating Acrobat

      - Fully reinstall Acrobat

      - Disabling Document Protection

      - Adjusting a couple of the options in the the Acrobat PDF printer options

       

      Here is a snippet of the problem:

      PDFissueBarry.png