Why I can't install Animate CC?

[carloss78301827]

Heloo, in my case Animate cc doesn´t apear in creative cloud, i go this page https://creative.adobe.com/products/download/animate

then open cloud and nothing from Animate cc ?? why ?

my system can suport it !! thank you in advance

[Bani Verma · Accepted solution]

(Branched out as a new discussion)

Hi Carloss78301827,

Sorry that you are having trouble getting Adobe Animate CC on your machine.

As you have mentioned you computer has all the system requirements needed for  the Animate CC could you please share those details with us as well, like what is the operating system of your machine with its version.

Meanwhile you may download the Creative Cloud desktop app from here:Download Creative Cloud desktop app , and then download the Animate CC from with in the desktop app. To know more about how to download and install Creative Cloud apps see: Learn how to download your Adobe Creative Cloud apps.

Awaiting your response.